Support Admin Consultant

Minimum requirements: Matric or NQF equivalent qualification is essential MUST be able to speak AFRIKAANS AND ENGLISH Customer support and call Centre training will be an advantage Financial qualifications/certificate preferred.
Superior Excel experience (Statements, VLOOKUP's, Pivot tables etc) PASA certification or payment training will be an advantage To provide operational support in: customer administration; extract of management information and compiling of reports and customer support Assisting clients with queries and support Assisting internal staff with queries and support General administrative support Onboarding merchants onto the necessary platforms Create, update and maintain support processes Compiling of management reports Administrative support for applications and cancellations Data capture and dissemination Completion of relevant process checklists (daily, weekly, monthly) External and internal training Updating statistics and reports To update the CRM system after every customer engagement Consultant: Vonne Scholtz - Dante Personnel Pretoria Silver Lakes