Supply Chain Coordinator

REQUIREMENTSDiploma in Logistics, Operations, Supply Chain, Business, or a similar field (NQF 7)3-5 years experience in a warehouse or supply chain environment of which 3 years should be at the senior management levelProficiency in data analysis tools (e.g. MS Excel, SQL, Power BI, SAP), transportation management systems (TMS)A clear understanding of warehouse management system (WMS)Knowledge of warehousing and distribution processes and proceduresSolid understanding of transport operations, logistics processes, and supply chain managementFinancial acumenComputer Literacy (MS Office Suite; SAP, ERP Systems, and job-specific software systems)Knowledge of relevant business processesKnowledgeable in material resource planning (MRP)Project managementVendor managementDemonstrated use of performance metrics to measure the effectiveness of the supply chainStrong teamwork and collaboration skills, with the ability to work effectively across departmentsAbility to direct and lead a team of peopleAbility to manage multiple projects simultaneously, prioritize tasks, and meet deadlinesExcellent written and verbal communication skills, with the ability to present complex data in a clear and concise mannerAbility to identify problems quickly and develop innovative solutionsStrong analytical and problem-solving abilities, with a keen eye for detailExcellent verbal and written communication skillsAbility to deal with uncertaintyStrong, proven leadership and management skillsA keen eye for detail and a results-driven approachStrategic and long-term thinkerGoal-orientated approachInnovative and creativeRESPONSIBILITIESAnalysing, controlling and optimizing transportation, processes, and related systems that support the overall efficient movement of goods, including supporting procurement on inbound transportation, planning of CDC Yard schedule and the overall outbound of all finished goodsTransport analysis and controlContribute to creating and recommending strategic & operational plans and reviews to achieve transportation objectives and budgetPlan, coordinate and monitor the offloading and loading of all vehiclesEnsure efficient and effective planning of the yard scheduleEnsure the relevance and accuracy of all documentation relating to goods dispatchedContinuously liaise with transport partners in terms of daily planning and deliveriesCollect, analyse, and interpret data related to transport operations, including route efficiency, fuel consumption, delivery times, and costsDevelop and maintain transportation metrics and KPIs to track performanceEvaluate the performance of transport vendors and carriers, ensuring they meet service level agreements (SLAs) and cost targetsHost monthly reviews to ensure service level agreements (SLAs) are being maintainedAssist in negotiating contracts with carriers and suppliers based on performance dataManage all claims and incidents according to policySystem and process optimizationAnalyse current transportation processes and recommend improvements to increase efficiency and reduce costsWork closely with the warehouse and sales teams to implement process changesConduct cost-benefit analyses on transport initiatives and projectsMonitor transportation expenses and identify opportunities for cost savingsAnalyse routing data to identify the most efficient routes and delivery schedulesRaise and support all transport non-compliance requests (NCRs) to completionCustomer serviceMaintain effective working relationships with customers (both internal and external) towards rendering the highest quality of servicesResolve all customer complaints promptly and provide feedbackRepresent the company in meetings with relevant stakeholdersCollaborate with customer service teams to analyse and improve delivery performance and customer satisfactionAddress and resolve transport-related customer issues based on data insightsVisit customers to understand and support their loading and offloading constraintsComplianceEnsuring transport complies with all relevant laws and regulations, including OSHA standardsDeveloping and enforcing safety protocols to prevent workplace accidents and injuriesImplementing emergency procedures and ensuring staff are trained to handle emergenciesDevelops and maintains a quality assurance and improvement program covering all policy and risk activity aspectsIdentifies and monitors departmental risks and develops and maintains a risk registerEnsures that all action plans are in place to address internal and external audit findings and monitor progress against these plansEnsures compliance with relevant legislation and policy frameworks within functional areas to prevent fruitless, wasteful and irregular expenditureAct as the custodian of the company values and organisational culture within the functionEnsure all current labour-related legislation is adhered to and communicated to the whole transport teamContribute to the development and review of relevant company compliance and governance policiesEnsure Transportation processes meet legal requirements and compliance standardsEnsure the integrity of all internal and external transportation reportingLead the compliance of the operations with relevant related government laws and regulations through detailed reportsAssess the division to determine compliance riskRegularly audit company procedures, practices, and documents within the area of responsibility to identify possible weaknesses or risksCreate and manage effective action plans in response to internal audit and compliance findings and/ or violationsEnsure that all employees within the transport team are educated on the latest regulations and processes that apply to themResolve employee concerns about legal compliance or seek assistance and expert advice from within the organisation as well as externallyMaintain quality (ISO Standards) and Environment Health and Safety StandardsObserve and ensure all staff comply with the provisions of all labour legislationEnsure adherence to the Group Code of Ethics, Values as well as Unwritten Ground Rules (UGRs)Identify and monitor risks within own department and area of responsibility as well as company-wide supply chain risksReportingTogether with finance, ensure that the correct billing processes are implemented (invoicing and payment)Identifying areas to reduce costs without sacrificing efficiency or safetyManaging investments in warehouse equipment and technologyContribute to the budget preparation processEnsures the effective, efficient, economical and transparent use of financial and other resourcesMonitors expenditure against budget and ensures spending occurs within budgetary limitsWaste prevented and expenditure minimizedPromote and communicate the effective, efficient, economical, and transparent use of financial and other resourcesApprove purchases in line with company authorization levels and ensure compliance with all purchasing standardsFind cost-effective solutions for transport processes or optimise customer serviceAvailability of documentation and records.Prepare detailed reports and presentations on transport performance, identifying trends, issues, and areas for improvementProvide regular updates and reports to management on transport operationsReport on cost per unit as a basis to budget and escalate any deviationsDaily report: summarize daily transportation activities, including routes completed, delivery times, and any issues encounteredRecord any delays, accidents, or incidents that occurred during transitMonitor and report on deviations of all vehicles and shipmentsTrack key performance indicators (KPIs) such as on-time delivery rate, fuel consumption, vehicle utilization, and driver performanceProvide insights on transportation costs, efficiency, and areas needing improvementVehicle maintenance and inspection reports: liaise with procurement and document the condition of vehicles and ensure regular maintenance and inspections are conductedReport any breakdowns, repairs needed, or parts replaced to ensure vehicle safety and complianceCompliance and Safety reports: ensure that all transportation activities comply with relevant regulations, such as Health and Safety, environmental standards, and legal requirementsReport on driver hours, adherence to safety protocols, and any violationsIncident and accident reports: compile detailed reports on any accidents or incidents involving vehicles, including causes, actions taken, and preventive measuresCoordinate with finance regarding insurance claims and law enforcement when necessaryCost and budget reports: monitor transportation expenses, including fuel, maintenance, tolls, and driver wagesPrepare reports on budget utilization and cost-saving opportunitiesCustomer feedback and service reports: report on service quality and any corrective actions taken to address customer complaintsPeriodic summary reports: prepare weekly, monthly, or quarterly summary reports for management to provide a comprehensive overview of transportation activities, challenges, and achievements