Supervisor: Quality Assurance (Insurance)

Pretoria Permanent Marked Related Our client in the insurance sector is looking for a Supervisor that will be responsible for the Quality Assurance process to assist in attaining the required quality monitoring and achieving set targets.Position Description:• Implement and monitor the QA process (Internal call centres QA)• Conduct call assessments• Reporting• Trend Reviews• Coach staff for QA/Performance improvement• Staff trainingRequirements:• Matric• Qualification in Call Centre Management• RE 5• RE 1 (advantage)• Recognised qualification recognised by FSB• 3 Years' Experience in Quality Assurance in an Outbound Call Centre Sales Environment (Insurance Industry)• 2 Years' Call centre Supervisory experience#J-18808-Ljbffr