Supervisor: Call Centre Insurance

The purpose of the position is to assist the Call Centre Insurance Manager lead and manage the effectiveness of the department - ensuring that acceptable levels of sales, quality and compliance are being maintained.Responsibilities Key performance areas: Achieve the desired levels of operational sales efficiency within the Call CentreDevelop team capabilities to meet the department sales strategiesPartnering with HR for recruitment, industrial relations and other processesEnsuring calls are compliantCall time monitoring and managementReporting (Sales, Strike rates, Quality assurance, Compliance etc.)QualificationsEssential: Completed NQF 4 or 5Preferably: Completed RE5 (and FAIS credits)Essential: 3+ years experience in a telesales team leader or supervisor roleEssential: 3+ years previous experience in outbound telesales (preferably in insurance)Preferable: Insurance and/or financial services experience Required skills Team performance managementLeadership, including coaching and mentoring - the ability to influence and inspire the teamGood planning and time management skillsGood sales and process skillsPerforming under pressureResult-orientedDirectingProviding feedbackMotivatingTeam buildingJob Info Job Identification SIC03 Posting Date 11/17/2023, 12:33 PM Degree Level National Certificate Job Schedule Full time Job Shift Day Locations , Cape Town, Western Cape, 8001, ZA (Hybrid)
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