Purpose: Responsible for delivering exceptional client service to both internal and external clients, ensuring a professional and welcoming experience.
This role involves managing the reception area, coordinating boardroom usage, and assisting with additional bookings as needed.Experience and Qualifications:Senior CertificateMinimum of 3 years' experience in a Professional Services or Hospitality environmentProficiency in Microsoft Office (Word, Excel, Outlook)Key Accountabilities:Relationship BuildingMaintain the highest level of professionalism with all clients, both internal and external.Serve as a brand ambassador, representing the firm with a positive and welcoming demeanor.Greet clients warmly, direct them to the appropriate boardrooms, offer refreshments, and attend to their needs.Provide personalized service by understanding and catering to the preferences of returning clients.Build and maintain trusted relationships with staff at all levels, ensuring open and transparent communication.Cultivate strong relationships with vendors to guarantee quality service delivery.CommunicationCommunicate clearly and effectively through all appropriate channels.Announce client arrivals promptly and ensure messages are conveyed accurately.Follow up consistently to ensure seamless connections between internal and external clients.Professionally convey relevant internal messages as needed.Managing Reception Desk, Client Liaison Desk, and BoardroomsEnsure all client-facing areas are well-maintained and presentable at all times.Confirm that all technical equipment in these areas is in good working condition.Coordinate with IT to ensure boardrooms are set up on time and according to specific requirements.Assist with ad hoc boardroom bookings.Organisational AwarenessBe well-informed about the firm's structure and services.Promote and embody the firm's image, culture, and values.General AdministrationOperate the switchboard when necessary.Provide general administrative assistance to both internal and external clients.Deliver cross-functional services as required.Stakeholder ManagementCollaborate closely with all stakeholders, including the catering service provider and Business Services, to ensure optimal service delivery.Manage incoming and outgoing deliveries and documents efficiently.Competencies:AdaptabilityClient FocusInitiativeInteractive CommunicationOrganisational AwarenessTeamworkWork Ethics and ValuesBusiness PerspectiveProficient Use of Information Technology
