Qualification: 3 Year Diploma / Bachelors Degree (NQF level 7) in Business / Marketing / Public Relations / Communication field or similarExperience: Minimum of 2 years Sales Consultant/ Customer Relations Consulting experience.Duties And ResponsibilitiesDATABASE CAPTURING & INTEGRITY: Ensure all database (interest cards, telephonic enquiries, walk-ins) secured is captured accurately and in full on STASY. For leads that are integrated into STASY (e.g. website leads, online applications etc.) ensure that all additional student personal information is captured.CONSULTATIONS: Responds telephonically to all enquiries within 48 hours of query (where telephone number has been supplied). After the initial telephone call, send all necessary information via email. Responds to and consults with, if necessary, all applications not yet consulted with. Conducts follow up calls with all enquiries within 5 working days of initial contact.APPLICATIONS: Secure applications by following the consultation process with all leads and enquiries. Follow up with unpaid online applications to secure payment and necessary certified supporting documentation. Complete required weekly follow up calls to secure applications. Achieve set individual application targets as determined. Drive applications to accept offer of admission and pay the required pre-registration fee.REGISTRATION TARGETS: Achieve individual registration target as determined.STAKEHOLDER MANAGEMENT & CUSTOMER SERVICE: Internal customer points to note - interaction with his/her team members, interaction with other campus staff outside his/her team, interaction with Campus Senior management and Campus Head. Manages relationships in accordance with policies, procedures and legal requirements. Ensures and enables clear and open communication between the stakeholders and the brand. Conducts regular meetings with stakeholders.Competencies RequiredTelephone EtiquetteAdvanced Oral & Written CommunicationInterpersonalTime Management & PlanningWillingness to LearnCustomer Service FocusedTarget driven with an ability to handle pressureDesired SkillsStudent Advisor (online)MidrandSeniority levelEntry levelEmployment typeInternshipJob functionEducation and TrainingIndustriesHuman Resources Services
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