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Student & Administrative Systems Support Representative Date Posted: 10/17/2024
Req ID: 40209
Faculty/Division: School of Graduate Studies
Department: School of Graduate Studies
Campus: St. George (Downtown Toronto)
Position Number: 00035749
Description: About Us: The School of Graduate Studies (SGS) promotes University-wide inclusive excellence in graduate education, research and professional training to ensure high standards across the various academic divisions, as well as supporting postdoctoral fellows. SGS defines and administers University-wide regulations for graduate education. We share responsibility for graduate education with graduate units and divisions and operates through a system of collegial governance, consultation, and decanal leadership.
SGS also provides expertise and advice; reviews the design and delivery of programs; develops performance standards; supports access, equitable inclusion, fairness, and ethical conduct in graduate education; organizes services and financial assistance to graduate students; encourages a close and positive relationship between research and graduate instruction and represents the cause of graduate education at the University of Toronto and in the broader academic and general community.
Under the general direction of the Director, Student Academic Services, the Systems Support Representative (SSR) provides user support and training to those staff in the School of Graduate Studies (SGS) and in graduate units and programs using the SGS student and applicant related applications and databases. The SSR provides frontline, user oriented technical support to applicants, referees, graduate students, graduate unit staff, and graduate faculty in the use these applications. The incumbent provides frontline support to SGS and graduate program staff using institutional systems, such as ROSI, GradApp, eMarks, and Degree Explorer and coordinates the production schedule throughout the year.
The SSR maintains the database and directory of SGS staff as well as staff and academic administrators in graduate programs, collaborative specializations and graduate units on all three campuses of the University. The SSR manages access rights for applications and databases managed by SGS, and processes requests for access to graduate records in ROSI.
• Training end-users on procedures and the use of supported IT systems.
• Troubleshooting and resolving technical issues. Coordinating program schedules with stakeholders.
• Ensuring that procedures and/or guidelines are followed. Applying established standards when providing database access to users.
• Running queries to gather data. Generating reports. Handling sensitive and/or confidential information.
• Analyzing service delivery and/or internal processes and recommending improvements.
• Maintaining information on digital platforms.
• Creating and editing support documentation.
• Serving as a technical resource on hardware and software related issues. Coordinating meeting schedules, agendas, materials, action and follow-up items.
Essential Qualifications: To be successful in this role you will be: NOTE: This is a term position ending April 2025. Closing Date: 10/25/2024, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term
Schedule: Full-Time NOTE: This is a term position ending April 2025. Pay Scale Group & Hiring Zone:
USW Pay Band 11 -- $75,223. with an annual step progression to a maximum of $96,196. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Student Services
Recruiter: Blythe Campbell
Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Diversity StatementThe University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.
As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP .
Accessibility StatementThe University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.
The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.
If you require any accommodations at any point during the application and hiring process, please contact ****** .
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