Job specifications/responsibilities will include the following:People ManagementTo create a positive working environment for employees.To create a high level of enthusiasm amongst all Store associates through effective Human Resources Management aimed at constantly improving levels of "willingness & ability".To optimize employees' potential in order that they may generate as much positive energy as possible.To manage localized store recruitment and placement.To manage localized industrial relations and disciplinary hearings.To identify training needs and development.To effectively network with all associates and shareholders including Central Services in order to develop long term plans and effective processes and to rectify identified shortcomings.Operational RoleTo create awareness amongst all staff on the need for superior customer service.Satisfy customers' needs regarding value in service standards, price, quality & availability.To manage store operational functions within a highly competitive FMCG environment.To be responsible for ensuring that merchandising, display, branding, product presentation, and marketing tools are effectively utilized.Manage store housekeeping, health and safety standards and ensure standards are maintained at the highest levels through effective planning and pre-retailing.Manage store marketing, branding, and promotions.Manage all operational controls including logistics.Financial RoleTo be accountable for fiscal controls, budgeting, and producing sustainable results regardless of variable external factors.To be responsible for store profitability as measured through gross profit, margins, profit before tax, agreed budgets and growth targets, financial and expense controls, as well as working capital management and effective cash flow management.Risk management, including shrinkage, statutory, health & safety controls, store administrative controls, and preventative planning to eliminate all potential risks to the business.Oversee buying and store pricing structures.Manage GMROI, stock control, and stock days.Manage debtors, including controls over obsolete stock.Buyer RoleBuild and maintain relationships with suppliers and stores.Explore new sources of supply locally.Clarify and understand target markets.Identify and understand customer needs and supplier capabilities.Identify, analyze and understand market trends and competitor capabilities.Promotional planning.Advertising campaigns planning.Negotiate regular cycle deals as well as advertising deals.Negotiate store deals with suppliers.Control of obsolete stock.Assist in the general running of the store.Exceed customer expectations.
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