Store Manager

Description:
Protect and grow profitable market share within a Store in accordance to the Store, Division and Company strategy.
Requirements:

Grade 12 with at least 3 (three) years related retail management experience or 5 (five) years related retail management experience
Must have well developed business acumen
Must be able to work under pressure
Must be computer literate (Basic computer literacy)
Must have strong leadership skills
Must have strong administrative skills
Own transport is preferable with valid drivers licence
Must have own cell phone
Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and / or neighbouring Countries legislation
Must have strong Human Resources Management skills
Attention to detail

Responsibilities:
Strategic Management

Develop, implement and manage a strategic plan for the Store ensuring it is aligned with the overall Divisional strategy and strategic initiatives

Grow and Protect Market Share

Grow transactions, sales and market share in store as defined in the budget
Achieve sales budgets and growth objectives
Manage and promote the customer loyalty programmes and 3rd party credit
Develop action plans to protect the markets where competitors are entering the markets.
Ensure Store Business plans are implemented and updated when required

Customer Service

Manage the implementation and monitoring of the Customer Service strategy in the store
Ensure an effective Delivery Service is maintained within the store as per company policy
Grow and maintain VIC and charge card client base
Recommend Range improvements to suite the market

Asset Control

Manage and control shrinkage within the Store as per policy
Protect Assets (Cash, Stock and Fixed)
Managing Debtors within the Store
Analyze security requirements and recommend changes in the Store.
Ensure physical security measures in the store are implemented and maintained.

Business Trade Licenses (Countries)

Ensure that all relevant Trade Licenses are up to date and renewed timeously, where applicable

Human Resource Management

Manage manpower requirements in line with the Company and Division strategy
Ensure Succession Planning & Career pathing is in place within the store
Ensure open communication / relations with the Store Employee Forum and staff.
Ensure training & Development is in place for the store.
Manage Employee Relations within the store

Maintaining Store Standards

Conduct daily floor walks
Ensure implementation of agreed Action Plans (PIP's) where necessary
Monitor adherence of Company standard compliance in the Store
Ensure maintenance of housekeeping standards
Ensure merchandising policies and standards are adhered to
Ensure ready for business is implemented within the stores
Ensure lighting, store and racking is maintained in good condition

Stock Management

Ensure stock is ordered and received as per policy
Ensure that damage stock is cleared as per policy
Implement Obsolete / deranged stock action plans as per policy
Manage the slow moving stock as per policy
Implement excess stock action plans as per policy

Store Safety (OHSA) Standards

Manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation:
Ensure all required checklists are completed
Ensure appointment of all OHSA representatives for the store as per OHSA Act or if required as per relevant country legislation
Investigate, report and manage OHSA Incidents

Expense management

Manage the Store to the Financial Model and benchmarks
Maintenance of expenses in line with budget within the store

Insurance Claims Administration

Report all incidents to the relevant insurer.
Liaison with relevant insurer on the claim particulars and validity of the claim
Submission of documentation to the relevant insurer.

Management of CB Way

Implement and maintain controls and disciplines as per the CB Way

Lead with Vision

Establishes a clear and compelling outcomes for area of responsibility
Develops appropriate action plans in order to achieve established outcomes
Ensures that employees understand their role towards the achievement of the department's outcomes
Motivates employees to achieve the established outcomes
Proactively identifies and addresses issues and risks within own department that may impede the delivery of the department's outcomes

Provide Direction

Develops operational plans to enable the achievement of set objectives
Ensures adherence to policies and procedures within area of responsibility
Sets example as a driver of company values and motivate and support employees in department so that others can buy into vision, mission and values

Drive for results

Constantly looks for and acts on opportunities to improve department performance
Works to exceed goals set by others
Develops stretching goals for self and department, working consistently and tenaciously to meet these
Implements clear control mechanisms to measure results against department performance objectives
Identifies barriers to performance and persists in overcoming them
Assists team members in achieving their goals
Proactively anticipates and acts on trends and evolving needs

Think Strategically

Identifies gaps or potential inconsistencies in business results, performance data, processes or systems by recognising patterns in information
Prepares contingency plans for identified problems and situations that might occur
Proactively take considered action to ensure that a current problem which could be ignored in the short term does not escalate

Solve Problems

Proactively identifies problems and seeks root cause
Analyses information objectively and thoroughly and identify gaps or potential inconsistencies in operational results, performance data, processes or systems by recognising patterns in information when solving problems
Develops and implement appropriate action plans breaking complex tasks into manageable parts

Make Decisions

Makes decisions within framework of company policies and within set time lines
Makes decisions giving due consideration to consequences of the decision made in area of responsibility
Implements decisions made in line with agreed processes and policies
Stands by own beliefs and decisions with self confidence

Plan

Establishes priorities, operational plans that ensure the best utilisation of resources in area of responsibility
Takes into account consequences of planning on area of responsibility with regards to organisational processes, budgets, resource-availability and the external environment

Empower

Mentors and coach subordinates in department by devoting significant time to provision of one-on-one coaching and support to others
Works with subordinates to create individual development plans that are clearly linked to business, team, and individual needs and goals
Delegates to individuals at the appropriate level

Manage Performance

Follows through on commitments made and deliver on them to achieve set objectives and targets
Takes accountability for own and or subordinates actions and implements corrective action where required
Defines clear and stretching department goals and standards in line with strategic initiatives and objectives
Implements and manages appropriate control mechanisms to ensure department objectives are achieved
Uses appropriate behavioural skills to resolve operational performance problems
Acts as a role model and motivates others to achieve the highest standards of quality and efficiency
Determines employees' strengths and weaknesses relative to demonstrated behaviours and job requirements and implement appropriate development plans

Handle Pressure

Handles pressure well and is consistent in controlling own responses irrespective of time/or workload pressures
Remains focused and rational by not showing frustration or anger when resisted and displays self-confidence when dealing with difficult situations
Calms others who are expressing frustration or anger

Innovate

Generate unique alternatives, options or solutions to problems

Manage Change

Manages planned changes that may be brought about as a result of internal and or external circumstances
Ensures that the department responds to the changing environment and stakeholders needs and expectations

Influence

Persuades, convinces and influence others towards point of view as leader of the department by being aware of self, others and context
Displays appropriate, written presentation and oral communication aligned to audience requirements
Projects credibility and confidence even when faced with obstacles

Assert Authority

Gets one's point across with credibility and self-confidence ensuring adherence to policies despite work pressures experienced
Asserts self during interpersonal situations
Maintains and projects confidence, even in adverse circumstances
Makes a positive personal impact that is clear and concise for the audience
Facilitates open, direct two-way communication
Expresses disagreement with peers or more senior colleagues, tactfully and appropriately

Collaborate

Recognises conflict among team members and deal with it effectively
Identifies and improves communication to bring conflict within the team into the open and facilitate resolution
Makes concerted effort to collaborate and build rapport with internal stakeholders in finding solutions to situations leading to conflict and misunderstanding

Communicate

Assesses the needs of audience in order to deliver appropriate message and content
Applies communication strategies to ensure inputs from role players are discussed and acted upon
Actively shares information and ideas, and encourages others to share their views and concerns
Recognises and proactively deal with situations with potential for miscommunication leading to damaged relationships


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