Crocs Clearwater Mall is looking for a Store Manager to join their team.Well-established international brand in the footwear industry is looking to employ someone in the role of Store Manager, to join their dynamic team.The successful candidate will be leading the merchandising and sales in the store according to the purpose, vision, and values whilst managing inventory, day-to-day store operations, shrinkage, and the overall in-store customer experience.Company ValuesWe commit to the wellbeing of our teamWe work with a positive attitudeWe believe in our teamResponsibilitiesSalesMaximise Sales by driving conversionSet & communicate daily sales targets to everyone on the team including casuals. Report actual vs target results three times during each day to all staff.Focus the team on cross & up sellingCreate relationships with podiatrists, running clubs & gyms in the area to generate salesGrow Rewards program databaseEnsure all customer orders are accurately processed within one working dayAchieve gross margin targetsTeam ManagementBuild a team environment through daily team meetings. Allocate tasks.Recruit, lead and motivate the store team to maximise sales and provide exceptional customer service in line with Crocs standardsDrive conversion through traffic analysis & rosteringMaster feedback process & provide monthly feedback to all team membersDevelop the team through regular Tech, Customer Service, Loss Prevention, Podiatry, and Sales training.Develop the team by ensuring they complete the Rookie Pack in the prescribed time frame.Follow up with all customer queries or requests within 24 hoursExecute the month's Mystery Shopping action itemsManage the induction processComplete rosters and adhere to the staffing templateEnsure all staff wear lanyards & the correct uniform/tech apparelInventoryMinimise shrinkage & maintain accurate stock records in the POS systemComplete quarterly stock countsExecute markdowns as directedRun daily negative stock report and request relevant adjustmentsProcess all deliveries on the same day as receipt, including checking quantities to invoices, tagging, hanging, and pricing product, and recording in the POS systemEnsure storeroom is maintained with the top ten sellers at the front, & all product stored by line of business, gender & category to expedite floor replenishmentRun & action the daily inventory reportsReview the store sell-through report. Re-merchandise or adjust replenishment levels as requiredQuarterly stock takes: This includes the planning of stock take and ensuring all preparation is completed, signed off, and filed.Make sure all necessary paperwork for stock take is printed off, filed, and sent through to the Regional Brand Manager.Review the stock status and pending transfers report that gets sent out weekly. Follow up that appropriate investigations are getting done.Complete OTB process weekly and order the relevant product to optimise stock levelsMaintain inventory at target levels for all categories & price points every weekOperationsEnsure VM and windows comply with Store standardsEnsure the store is clean, no lights are out, change rooms are clear of product & that the music is appropriateOpen and close the storeReconcile cash to end of day tender report & complete & sign the end of day banking bookComplete month-end Stock Receipt report and Sales reportsProactively manage controllable store expenses; discounts given, petty cash, stationery, phone, cleaning, etc.Ensure compliance with the operational health and safety policy.Month EndPrepare month-end reportsComplete Return to Supplier reportPrepare sales report with budget variance explanationsRequirementsGrade 12 or Equivalent2 years' experience in a similar capacityWilling to work shiftsValid Drivers' LicenceOwn Vehicle advantageousCompetencies RequiredWorking experience within retailProven sales abilityCustomer serviceExcellent negotiation and communication skillsHighly organized and deadline-drivenHigh attention to detailAdaptableEffective team managementPerks & BenefitsYou get to work for a rapidly expanding distributor with aspirational brandsPension FundMedical aid with Gap coverStaff Allocation (R10 000 Retail Value per annum)Staff discount (50% off for you and your family across all the brands within the group)Healthy Lunch subsidyCompany performance incentive schemeLong-service incentivesHolistic Employee Wellness programmeThe group prides itself in its effort to drive continuous employee engagement activities to enable a connected culture.Should you not be contacted regarding this position within 2 weeks from the closing date, please regard your application as unsuccessful.
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