Key Responsibilities: Manage Profitability: Ensure continuity, growth, and profitability of the Store through management of costs and maximization of sales turnover and returns. Identify new business opportunities, take calculated risks, and generate innovative ideas for implementing new business opportunities and maximizing sales. Planning and Budgeting: Together with the Operations Executive and Regional Operations Manager, interpret the business objectives into an Operating Plan for the Store. Procurement, Stock Control, and Merchandising: Ensure that the inward logistics of the Store run smoothly, products are purchased in line with The Building Company procurement policies, stock levels are optimal, and stock losses are controlled. Maintain Stock Variances: Maintenance of optimal stock levels. Financial Management: Ensure that the Store budget is compiled in line with the agreed operating plans and adhered to. Monitor and control all financial processes in line with best practices and company procedures. Customer Service: Ensure that customer complaints are effectively dealt with and resolved. Coordinate promotions, advertising, and public relations to enhance the Brand's market share in line with company procedures. Accountable for Day-to-Day Operations: Accountability for the day-to-day operations, administration, customer sales and service, and overall management of branch employees. Operational Analysis: Analyze operational information to diagnose problems and success areas in the business. Enhance successes and address problem areas with the Operations Management Support Team. People Management: Inspire, motivate, guide, develop, and lead employees to meet the store's objectives. Apply company policies and best practice principles to maintain a harmonious labor environment. Legislative Compliance and Corporate Governance: Ensure legal compliance with all legislation relating to the operation of the business and take appropriate action regarding legal matters. Uphold and Promote Company Values and Culture Minimum Requirements: Grade 12 Preferably a commerce bachelor's degree or equivalent experience Preferably Financial or Management diploma 5-10 years retail experience Minimum of 3 years in a junior-mid level management position Previous industry-related experience Financial acumen Inwards and Outwards Logistics/Procurement skills Merchandising principles Preferably knowledge of Occupational Health and Safety Act
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