Store Manager - Blue Downs Shopping Centre Listing reference: click_017288 Listing status: Online Apply by: 15 July 2024 Position summary Industry: Wholesale & Retail Trade Job category: FMCG, Retail, Wholesale and Supply Chain Location: Cape Town Contract: Permanent Remuneration: Market Related EE position: Yes Introduction To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand. Job Objectives: To ensure the achievement of the store's financial performance by driving and maximizing sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required. To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration. To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image. To ensure competent and motivated employees through effective selection, leadership, management and ongoing development to build capacity and capability to meet current and future business needs. To adequately schedule staff in line with the Group's labor policy and the relevant labor model to ensure each department is fully and appropriately staffed. To ensure all administrative responsibilities are attended to efficiently, including ensuring weekly time and attendance and employee records are complete and submitted to HR. To execute customer service initiatives in-store and take corrective action that results in a great customer experience, drives customer loyalty, and achieves club card participation targets. To build and maintain sound working relationships with relevant stakeholders (center managers, suppliers, DCs) to ensure business objectives are achieved and opportunities are maximized. To maintain an awareness of customer trends, demographics, and needs and monitor the activity of local competitors to capitalize on opportunities. To drive cohesion, consistency, and integration between the store operation, pharmacy, and clinic teams. To drive a high-performing business culture that delivers employee affiliation, customer satisfaction, and shareholder value. To support the Group's vision to be the customer's first-choice health and beauty retailer by living and driving the company values. Knowledge: Sound understanding and application of financial management principles Strong retail/FMCG background and understanding of merchandising and promotions principles Knowledge of stock, cost, risk, and compliance management procedures Knowledge of Customer service excellence Knowledge of labor legislation and IR practices Knowledge of competency-based interviewing Skills: Sound managerial skills Results and target-driven Planning and organizing skills Problem-solving skills Strong customer orientation Leading and Supervising Planning and Organizing Delivering Results and Meeting Customer Expectations Entrepreneurial and Commercial Thinking Deciding and Initiating Action Working with people Analyzing Coping with Pressures and Setbacks Experience: Minimum 5 years' experience in a store management role within a retail/FMCG store operations environment with an annual turnover of at least R50 million Extensive people management experience of a large and diverse workforce Financial management experience (budgets, profit and loss statements, financial ratios, etc.) Education: Essential: Grade 12 (Maths 50% and English 50%) Essential: B. Degree or Diploma (retail / finance management, pharmacy, or related) (External applicants)
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