Job DescriptionResponsibilities:Driving turnover to ensure the achievement of targetsControlling expensesManaging stock losses to ensure shrinkage is in line with the Company standardPeople management, including recruitment, development of staff, employee relations, performance managementExecuting in-store merchandising strategy and standardsEnsure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customersQualifications & Experience:A Matric certificate.Minimum 3 years retail experience with a minimum of 1 year store leadership experience.Skills:Builds Customer LoyaltyCustomer Service DeliveryCustomer Value ManagementCustomer-Focused ApproachEffectively Presents SolutionsInitiates Compelling Sales ConversationsKnows the Buying InfluencesLeverages Digital Communications with CustomersManages ResistanceManaging the Sales ProcessNavigates Customer ChallengesNegotiation & SellingPlanning & OrganizingPolicy & ProceduresStrategic Sales PlanningLeadershipBehaviors:Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagernessBuilds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnershipsCustomer Focus - understands, anticipates, and meets the needs and expectations of customersDirects work - effectively plans, organizes and directs the activities of individuals or teams to achieve desired outcomesDrives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organizationEnsures Accountability - takes accountability and ensures others are held to account on agreed upon performance targetsOptimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processesValues differences - recognizes, respects, and appreciates the diverse values, beliefs, and perspectives of othersPreference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.About Us:Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 specialty lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We're a purpose-led business, and on this team, you'll share the pride of making an impact across a whole industry.We're the designers, the makers, the shakers and the teams behind the scenes.Are you with us?About The Team:On-trend smart and casual wear, including footwear, accessories and fragrances, Markham is renowned for its youthful, current, vibrant store experience. Markham is passionate about style and dedicated to helping customers find the look that suits them best.
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