THE SPITZ GROUP consists of the following brands: SPITZ, GANT, KURT GEIGER, GREEN CROSS & GX&Co. Each of these brands adds to what makes THE SPITZ GROUP a unique business to work for and creates career opportunities to work with some of the top premium brands in South Africa.
The Role
Dedicated to delivering exceptional customer service, you will play a vital role in assisting customers and achieving set sales targets. Your commitment to excellence will ensure that each customer interaction reflects our brand's high standards, while your focus on goals drives both personal and team success.
Line Manager: Store Manager
Job Duties:
Ensure adherence to policies and procedures as per the admin policy.
Completion of daily, weekly, and monthly admin checks, as per the admin check guideline and checklists.
Perform daily tasks e.g., declarations, prepare cash for banking and collection.
Calls logged to rectify issues (stock, maintenance, cash, etc.).
Transfer of information contained in instruction letters (RIL, MIL, PCI, SMIL, and Memo) and ensure adherence to instructions and deadlines.
Cash Control:
Adequate POS training and support is given to staff.
Cash control and banking processes are followed daily.
Cash variances are investigated, followed up on, and cleared.
Manual transactions are captured timeously once the store is back online.
Stock Control:
Adequate stock management training and support is given to staff.
Stock management processes are followed daily.
Stock variances are investigated, followed up on, and cleared.
Weekly and quarterly stock counts and takes are prepared for and conducted accurately.
Shoe pairing exercise is completed weekly.
Write-offs are controlled adequately.
Care Taking of the Store in Absence of the Store Manager:
Store is opened and trades as per requirement.
Customer relations are maintained.
Adequate staffing and planning are in place.
Instructions and to-do lists are followed.
Disciplinary action takes place, where necessary.
HR relations are maintained.
Customer Service:
Development of a service ethic culture within the store environment.
Internal and external customer relationship building.
In-store coaching and ongoing training of skills.
Role model customer centricity and service excellence.
Minimum Requirements:
Complete Matric/Grade 12 qualification.
Tertiary Retail Qualification will be to your advantage.
Minimum 4 years' retail experience (Fashion and Footwear preferred).
1 year administration management experience.
Additional Requirements:
Excellent numerical ability.
Stock and cash management.
Retail admin disciplines.
Meeting deadlines.
Building relationships.
Detail-oriented.
Team player.
Join The Spitz Group and enhance the customer experience with our premium brands!
#J-18808-Ljbffr