Banqueting And Reservations Coordinator

In your role you will ensure that all our guests' requirements are met and know exactly how to react to any requested changes. Your mission is to communicate with guests, as well as the Central Reservations, to achieve the highest possible revenue and provide an exceptional customer service experience.Responsibilities:Manage Group, Conference & Function Bookings across the lodge.Coordinate bookings & uphold a high level of regular, frequent, accurate and timely communication to all related departments within the lodge.You are a sophisticated host and proactively anticipate guests' needs by being in the right place at the right time and delivering first-class stunning experiences of all sizes, where we strive to deliver a hospitality experience that goes above and beyond - creating memorable moments for our guests.Ensure that our service and product deliver the highest level of guest satisfaction.Monitor customer's needs and promptly handle requests.Build and maintain effective working relationships whilst promoting the company culture and values.Requirements:Matric minimumTertiary education in Hospitality would be advantageousMinimum 3-year experience in Hospitality Industry with proven track recordWorking knowledge of OPERA PMS / OPERA CLOUD requiredExcellent communication, customer service & organisation skillsAbility to conduct site educationals and meetings both professionally and with confidenceValid RSA IDValid Driver's License beneficialDynamic self-starter with excellent negotiation skillsPersonality profile to match relevant skillsProficient in EnglishExcellent verbal and written communication skillsTeam player with high level of dedicationGood negotiation skillsComputer literacy required
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