Empowering Africa's tomorrow, together…one story at a time.With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryThe purpose of this job is the definition, implementation, and management of configurations to meet business requirements. The position requires understanding business requirements, process flows, as well as the alignment of internal systems in order to conduct extensive configuration on 'cloud-based platforms'.The Configuration Specialist works alongside a Functional Lead and other Configurators, ensuring optimal operation of the overall functional area through complex testing, business process design, process implementation, analysis, and maintenance in the light of best practice recommendations and creating reports based on business requirements.Job DescriptionHighly skilled and certified Specialist: ServiceNow Security and MI Analyst in a dynamic IT team. Requires a strong background in ServiceNow, with a focus on security operations and management information. This role is crucial in ensuring the security, efficiency, and effectiveness of our ServiceNow platform, as well as generating actionable insights through data analysis.Key AccountabilitiesConfigure and support existing applications and add new functionality as necessaryCoordinate test activities, including unit testing, system testing, and user acceptance testingPlan and deploy feature and change requests releases accordinglyPlay a key role in design to implementation of feature releases and Platform upgradesWork with the Strategic Lead to develop release estimatesTroubleshoot and resolve configuration issues, error identification, and remediationProvide technical assistance to Tier1 teams, managing severity issues and setting prioritization for resolutionEnsure up-to-date features, deployments, and initiatives for optimal platform usageCreate advanced reports and dashboards including using performance analyticsManage instance security: user/group access, administration, access control lists, etc.Participate in process design workshopsCreate functional and technical systems documentationDetermine and implement integration method(s) used, integration directionality, and attributesTemplate Creation and UpdatesConfigure Catalog Items and Record ProducersKey ResponsibilitiesServiceNow Security Management:Administer and manage ServiceNow security configurations, including user roles, permissions, and access controls.Implement and enforce security policies and procedures to safeguard sensitive data and systems.Monitor and respond to security incidents and vulnerabilities within the ServiceNow platform.Management Information (MI) Analysis:Design, develop, and maintain dashboards, reports, and data visualizations within ServiceNow.Analyze and interpret data to provide insights and recommendations for improving operational efficiency and security posture.Collaborate with stakeholders to understand their data needs and deliver tailored solutions.ServiceNow Administration:Configure and customize ServiceNow applications and modules to meet business requirements.Troubleshoot and resolve issues related to the ServiceNow platform, including integrations and performance concerns.Perform regular system updates and patches to ensure optimal performance and security.Compliance and Documentation:Ensure compliance with internal policies and external regulations related to ServiceNow security and data management.Maintain comprehensive documentation of security configurations, processes, and incident reports.Collaboration and Support:Work closely with IT teams, business units, and other stakeholders to ensure effective use of ServiceNow.Provide training and support to users on ServiceNow features, security practices, and reporting tools.EducationBachelor's Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.Absa Bank Limited reserves the right not to make an appointment to the post as advertised.
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