Establish, implement, track and monitor the Ops Control capability and framework to embed and maintain a robust Ops Control environment across the end-to-end Ops Controls landscape within components of product operations to contain losses and minimise non-financial risk. Support and influence leadership across the end-to-end Operations landscape within an assigned Operations and/or product team, including 2nd and 3rd line risk teams to contain operational losses and minimise non-financial risk.
Qualifications: A degree in Audit or Risk Management is required.Experience: 8-10 years Operations business lines knowledge / experience – understanding of business line products.5-7 years in Product BRCC (Business Risk Control Committee) / MANCOs.5-7 years in Project management.5-7 years in Banking operations experience 8-10 years Understanding of business line products and the inter-connectedness of other products (upstream and downstream) in the value chain.Key Responsibilities: Maintain reporting mechanisms for risk and performance indicators, exceptions, trends, operational incidents, and contribute to executive status reporting by analysing trends and performance to provide insights, identify risks and opportunities for improvement and collaborate to develop strategies and plans to mitigate risks, enhance Controls performance and contain losses.Gather and analyse relevant data, perform trend analysis via monthly dashboards and other reporting mechanisms to provide early identification of potential risks and trends and share insights within Operations Control Team and stakeholders within assigned Operations area of responsibility (components of a product operations focus).Support risk and control awareness and Operations Control education initiatives across Operations areas of responsibility in line with the Control Framework and guide line management and staff to identify and mitigate risk through disciplined process and risk management.Establish and maintain a network of relevant internal and external stakeholders to identify, resolve, influence and guide and continuously improve the Controls landscape across end-to-end Operations areas within area of responsibility (components of a product ops focus) by following a collaborative and facilitated approach.Operational excellence: Monitor and manage operational incidents and issues, collaborating with internal stakeholders to resolve. Use root cause analysis to recommend corrective measures and implement continuous improvement initiatives to maintain efficient operations, provide a high-quality service and mitigate operational risk.
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