Position: Spa Manager
Salary: Market related
Location: Pretoria
Job type: Permanent
Industry: Hospitality
Reference Number: RDT.K.SM.30082024
COMPANY DESCRIPTION: Our client, an upmarket hotel, conference center and spa in Pretoria has a vacancy for a Spa Manager to join their team.
JOB DESCRIPTION: MAIN DUTIES & RESPONSIBILITIES: Leading and coordinating regularly scheduled staff and training meetings. Meeting the budgets and financial goals of the business and specifically the Spa. Leading, motivating, and coaching staff to achieve service and retail goals, follow protocols and procedures, and exceed guest expectations. All aspects of human resource functions and employee reviews, conflict resolution and documentation. Maintaining a fully staffed facility by recruiting, interviewing, hiring, and training staff. Coordinating all orientation and training functions for new and existing staff members. Ensuring that staff is fully knowledgeable on the use and benefits of services, products, programmes, marketing and promotions. Maintaining the facilities operation and training manuals. Accounting functions such as cash-up procedures, payroll preparation, purchases, orders, stock take, budget control, etc. Maintain and coordinate equipment and facility maintenance, inventory, ordering, stocking, and control. Provide excellent customer service and monitor guest feedback. Follow up on guest comments and requests. Preparing spreadsheets and reports and updating of Spa software for all staff schedules. Oversight of facility scheduling and efficient reservation booking. Internal marketing, promotions, and merchandising functions of the business with assistance from the marketing department. Perform retail and sales services. Perform phone and front desk reservations. Any other duties that may be required from the General Manager. EDUCATIONAL REQUIREMENTS: Matric. Relevant tertiary qualification. EXPERIENCE AND SKILLS REQUIRED: Minimum of 3 years' experience in similar positions within the spa industry, of which a minimum of 2 years to have been spent in a Spa Management position within the hotel industry. Ability to empathise as well as to delegate tasks to other team members. Proven ability to manage a staff compliment of approximately 25. Very presentable person that emanates wellness and that has a passion for the industry. Computer literate and able to manage the department's budget. Strong skills in drafting and implementing standard operating procedures for the department. Excellent communication, time management, organizational, attention to detail and follow-up skills are essential. Enthusiastic, self-motivated and ambitious with the ability to hire, direct and train staff. Knowledge of conditions of employment. Understanding, patient and a good listener. Aware and understanding of a variety of cultures. Ability to work under pressure and meet deadlines. Ability to act with tact and discretion. The ability to work flexible hours, weekends and holidays. TO APPLY FOR THE POSITION, PLEASE FOLLOW THE LINK BELOW: Application Link POPIA By Submitting your CV, you confirm that:
We may retain your personal information in our database for future matching. We may contact you when suitable opportunities arise. The information you have provided to us is true, correct and up to date. We endeavour to reply to each and every application; however, should you not hear back from us within 14 days please consider your application unsuccessful.
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