Salary: Market related Location: Pretoria Job type : Permanent Industry: Hospitality Reference Number: RDT.K.SM.30082024 COMPANY DESCRIPTION: Our client, an upmarket hotel, conference center and spa in Pretoria has a vacancy for a Spa Manager to join their team.
JOB DESCRIPTION: MAIN DUTIES & RESPONSIBILITIES: Leading and coordinating regularly scheduled staff and training meetings Meeting the budgets and financial goals of the business and specifically the Spa Leading, motivating, and coaching staff to achieve service and retail goals, follow protocols and procedures, and exceed guest expectations.
All aspects of human resource functions and employee reviews, conflict resolution and documentation Maintaining a fully staffed facility by recruiting, interviewing, hiring and training staff Coordinating all orientation and training functions for new and existing staff members Ensuring that staff is fully knowledgeable on the use and benefits of services, products, programmes, marketing and promotions.
Maintaining the facilities operation and training manuals Accounting functions such as cash-up procedures, payroll preparation, purchases, orders, stock take, budget control etc.
Maintain and coordinate equipment and facility maintenance.
Inventory, ordering, stocking and control Provide excellent customer service and monitor guest feedback.
Follow up on guest comments and requests.
Preparing spreadsheets and reports and updating of Spa software for all staff schedules Oversight of facility scheduling and efficient reservation booking Internal marketing, promotions and merchandising functions of the business with assistance from the marketing department Perform retail and sales services.
Perform phone and front desk reservations.
Any other duties that may be required form the General Manager EDUCATIONAL REQUIREMENTS: Matric Relevant tertiary qualification EXPERIENCE AND SKILLS REQUIRED: Minimum of 3 years experience in similar positions within the spa industry, of which a minimum of 2 years to have been spent in a Spa Management position within the hotel industry Ability to empathise as well as to delegate tasks to other team members Proven ability to manage a staff compliment of approximately 25 Very presentable person that emanates wellness and that has a passion for the industry Computer literate and able to manage the departments budget Strong skills in drafting and implementing standard operating procedures for the department Excellent communication, time management, organizational, attention to detail and follow-up skills are essential Enthusiastic, self-motivated and ambitious with the ability to hire, direct and train staff Knowledge of conditions of employment Understanding, patient and a good listener Awareness and understanding of a variety of cultures Ability to work under pressure and meet deadlines Ability to act with tact and discretion The ability to work flexible hours, weekends and holidays POPIA By Submitting your CV, you confirm that: We may retain your personal information in our database for future matching.
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