Requirements:MatricRelevant Degree / Diploma (Spa Therapist related Diploma / Degree from an accredited training college) - EssentialA minimum of 3 years experience in similar positions within the spa industry, of which a minimum of 2 years to have been spent in a Spa Management position within the hotel industryEssential Knowledge / Skills: Proven leadership ability in a Spa Management role.Ability to empathise as well as to delegate tasks to other team members.Proven ability to manage a staff compliment of approximately 25Very presentable person that emanates wellness and have a passion for the industry.Computer literate and managing the departments budget.Strong skills in drafting and implementing standard operating procedures for the department.The ability to work flexible hours, weekends and holidays.Excellent communication, time management, organizational, attention to detail and follow-up skills are essential.You must be enthusiastic, self-motivated and ambitious with the ability to hire, direct and train staff.Excellent customer service skills and must have the ability to sell and promote products and services in the department.Responsibilities:Leading and coordinating regularly scheduled staff and training meetingsMeeting the budgets and financial goals of the business and specifically the SpaLeading, motivating, and coaching staff to achieve service and retail goals, follow protocols and procedures, and exceed guest expectations.All aspects of human resource functions and employee reviews, conflict resolution and documentationMaintaining a fully staffed facility by recruiting, interviewing, hiring and training staffCoordinating all orientation and training functions for new and existing staff membersEnsuring that staff is fully knowledgeable on the use and benefits of services, products, programmes, marketing and promotions.Maintaining the facilities operation and training manualsAccounting functions such as cash-up procedures, payroll preparation, purchases, orders, stock take, budget control etc.Maintain and coordinate equipment and facility maintenance.Inventory, ordering, stocking and controlProvide excellent customer service and monitor guest feedback.Follow up on guest comments and requests.Preparing spreadsheets and reports and updating of Spa software for all staff schedulesOversight of facility scheduling and efficient reservation bookingInternal marketing, promotions and merchandising functions of the business with assistance from the marketing departmentPerform retail and sales services.Perform phone and front desk reservations.Any other duties that may be required form the General ManagerPlease note only shortlisted candidates will be contacted.
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