SPA MANAGER V&A WATERFRONT - Cape Town - Western-Cape (ZA)
Starting Date: A.S.A.P
TRADING HOURS & SHIFTS: Monday - Friday 09:00 - 19:00 (open/close shift)Saturday 09:00 - 17:00Sunday CLOSED - may change based on seasonal or operational requirementsREPORTS TO: Owner
REMUNERATION & COMPANY BENEFITS: Market Related Basic SalaryTurnover CommissionAnnual Incentive Bonus (after one year of employment)MINIMUM REQUIREMENTS: Beautifully groomed & professionally presentableConfident in communicating with guests, employees and managers of other departmentsManagerial experience of a high-end salon or day spa is essentialCertification from a recognized Training facility with qualifications in either Spa / Beauty / Cosmetology / Spa ManagementComputer literate with booking systems, emails and reportsOwn, reliable transport for traveling to Central Business DistrictMust be able to fill in and perform treatments when operationally requiredNICE TO HAVE: City & Guilds / ITEC / CIDESCO / CIBTAC / SAAHSP or similar accredited educationKnowledge of and ability to sell spa productsCruise Ship employment experience - highly beneficialKnowledge of spa & salon procedures and ability to perform them where operationally requiredInternational employment experience (land/sea)SKILLS & ABILITIES: train employees on spa protocols and follow up on company brand trainingslead and develop employees and servicesfocus attention on guest needs - maintain rapport with guestspromote positive relations with all individuals who approach the Spaperform job functions with minimal supervisionAchieve and maintain targetsDemonstrated comprehension of revenue and budgetsBasic HR functions including employee relations, recruitment, assessments and evaluationsMaintain profitabilityImplement compliance and safety protocolsOversee facility maintenanceInventory and stock control