Spa and Guest House Coordinator (Hospitality) Location: Rieton Dale Our client in the Hospitality Industry is looking to hire a Spa and Guest House Coordinator.
Responsibilities Serve visitors by greeting, welcoming, and directing them appropriately.
Notify company personnel of visitor arrival.
Maintain security and telecommunications system.
Inform visitors by answering or referring inquiries.
Direct visitors by maintaining employee and department directories.
Maintain security by following procedures and monitoring logbook.
Operate telecommunication system by following manufacturer's instructions for house phone and console operation.
Keep a safe and clean reception area by complying with procedures, rules, and regulations.
Support continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
Support company operations by maintaining office systems and supervising staff.
Maintain office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing, and approving supply requisitions.
Maintain office efficiency by planning and implementing office systems, layouts, and equipment procurement.
Design and implement office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.
Complete operational requirements by scheduling and assigning employees, following up on work results.
Keep management informed by reviewing and analyzing special reports; summarizing information; identifying trends.
Supervise support staff, such as cooks and housekeepers, and direct their daily duties.
Keep track of lodging inventory and cleanliness.
Maintain records of incoming and outgoing guests, double-check guest house maintenance work, and attend to guests' personal requests.
Manage staff, oversee facility maintenance, develop budgets, and create marketing and promotions campaigns.
Interact directly with customers to resolve issues and ensure satisfaction with spa and BnB services and personnel.
Create event proposals which fit client requirements and present proposals by deadline.
Maintain a working relationship with vendors and venues.
Plan event aspects, such as seating, dining, and guest list.
Delegate event planning tasks to other staff members where necessary.
Coordinate event entertainment, including music, performers, and guest speakers.
Stay under budget while planning event specifications.
Issue invoices and collect payments in a timely manner and create comprehensive and readable financial reports.
Manage and oversee events on the day of, including problem-solving, welcoming guests, directing event set-up, communicating with staff, and organizing vendors.
Communicate with the marketing team to create effective advertisements for each event, and when necessary, craft marketing materials such as print and Internet advertisements for individual events.
Anticipate and plan for different scenarios.
Create sales opportunities for future events during client liaisons and during events, including possessing a strong working knowledge of the company to further these sales opportunities.
Plan multiple events at once.
Supervise all store operations like scheduling, training, ordering supplies, opening, and closing store and keeping a record of the cash register and cash deposits.
Manage daily operations of the Spa and Air BnB including placing and tracking orders for supplies and equipment.
Requirements Skills Basic computer systems and software, including Microsoft Office applications, such as Word and Excel, SAGE - Accounting and financial software.
Use social media platforms such as Twitter or Facebook for advertising/promotions/marketing responsibilities.
Telephone Skills, Good Verbal Communication, Professionalism, Customer Focus, Office Organization, Supply management, tracking budget expenses, managing processes, developing standards, promoting process improvement, Inventory control, Reporting skills.
Send your CV and latest pay slip to ATripleA Recruitment and Temps Posted 2024-02-14 #J-18808-Ljbffr
