Call Centre Agent/Internal Sales

Minimum Requirements:Grade 121 year of experience in Customer ServiceKnowledge of Omni/SYSPRO System (Advantageous)Knowledge of customer service principles and practicesExcellent communication and telephone etiquetteInitiative & ReliabilityStress toleranceRequired Skills and Competency:Ability to work under pressureAbility to multitask and prioritizeAttention to detailProblem solving skillsExcellent computer skillsAdministration skillsDelivering Results and Meeting Customer ExpectationsFollowing Instructions and ProceduresDuties and Responsibilities:Answer calls and attend to customer queriesEnsure all repairs are booked in on a daily basisFollow up on existing customer queries & resolve themAttend to all walk-in customers for collectionCall all walk-in customers for collectionLiaise with Revlogs for PODs dailyLiaise with DC for PODs dailyAttach all PODs and close jobsGenerate trip sheet daily for Game, local and NationalRequired Characteristics:Target and deadline drivenAccurate and efficientMotivatedOrganizedSeniority levelEntry levelEmployment typeInternshipJob functionSales and Business DevelopmentIndustriesStaffing and Recruiting
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