Call Centre Agents Companies & Intellectual Property Commission

Job title: Call Centre AgentsCompany: Companies & Intellectual Property CommissionJob description: Call Centre Agent X 2 (JG P11) Ref No: T1000011 & T1000009Employment type: Fixed Term Contract – 5 YearsJob Purpose: To handle Customer calls according to prescribed Call Centre specifications to inform, assist, and advise Customers on all CIPC products, services, related processes, and procedures.Key performance areas:To receive and respond efficiently and effectively to inbound Customer calls;To assist, advise, and inform Customers regarding all CIPC products, services, and related processes and procedures;To determine and resolve Customer service requests and queries on preferably first call resolution;To accurately capture all calls received as prescribed and provide Customer feedback;To contribute to the improvement of organizational performance standards.Required Minimum education/training:A three (3)-year Diploma/National Diploma/B Degree/Advanced Diploma in Call or Contact Centre Management;A three (3)-year Diploma/National Diploma/B Degree/Advanced Diploma in Communications/Marketing Management or Business Management;A Call Centre certificate will be an added advantage.Required Minimum work experience:1-2 years' Call Centre experience.Expected salary:Location: Pretoria, GautengJob posting date: Fri, 16 Aug 2024 05:32:37 GMTApply for the job now!
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