Software Quality Assurance And Support Team Lead

Software Quality Assurance and Support Team Lead Our client is seeking a motivated and experienced Software Quality Assurance and Support Team Lead to join their team. In this critical role, you will lead the QA and support teams, ensuring the delivery of high-quality software products and exceptional customer support. Key Responsibilities:Lead and mentor the QA and support teams, fostering a culture of continuous improvement and collaboration.Develop and implement QA strategies, processes, and best practices to ensure product quality.Oversee testing efforts, including automated and manual testing, to ensure thorough coverage and defect resolution.Collaborate with development and product teams to understand requirements and ensure alignment with quality standards.Monitor and analyze support metrics to enhance customer satisfaction and operational efficiency.Provide training and guidance to team members on QA methodologies and support processes.Act as the main point of contact for escalated support issues, driving resolution and ensuring timely communication with stakeholders.Qualifications:Bachelor's Degree in Computer Science, Information Technology, or a related field.5+ years of experience in software quality assurance and support, with at least 2 years in a leadership role.Strong knowledge of QA methodologies, tools, and automated testing frameworks.Excellent analytical and problem-solving skills.Proven ability to manage multiple projects and priorities effectively.Strong communication and interpersonal skills, with a customer-centric approach.Familiarity with relevant industry standards and compliance requirements is a plus.Apply now!
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