Account Manager
Monday - Friday Role
Up to £46,000 per annum (DOE)
We are seeking a skilled and experienced Account Manager to inspire our clients, end-consumers, and their operations team to excel in their roles. This role requires weekly attendance at client sites in Manchester and Tadcaster with occasional visits to sites in Hereford, Ledbury and London as per the business requires.
Service lines include:
Cleaning
Security
Reception
Mailroom
Water
Grounds Maintenance
Catering
Pest Control
Responsibilities include:
Develop and deliver continuous improvement plans
Adherence to all client and company Policies
Development and management of labour strategy in line with contract specifications
Delivery of all HSE requirements both contractually and legislatively
Management of required licenses
Monitor and measure contractual and internal KPI's, identify and develop continuous improvements.
Manage our Hard Services contractor to deliver all Planned and reactive Maintenance.
Produce detailed reports to demonstrate compliance and manage risk reporting.
Management and development of client relationships
Achievement of financial budgets
Production and maintenance of continuity and emergency plans
Training and development of all employees
Sub-Contractor adherence to client and company policy
Develop and maintain strategy for growth and retention
Develop and implement the governance and communication strategy.
Essential:
5 years management experience in FM soft service delivery
3 years experience of managing multi site operations
Soft Services experience in Cleaning, Security and Catering
Experience of managing 3rd party contractors along with experience of self delivery of services
Experience in highly commercial and price sensitive markets
Ability to build and develop relationships with senior stakeholders
Excellent communication and presentation skills
Demonstrable financial acumen
Excellent management skills & ability to demonstrate change management through a team
Have a proven track record of client / customer satisfaction
Driving License
Desirable:
SIA Licence holder (able to qualify)
Formal FM accreditation / qualification (IWFM) or working towards
Experience of managing Hard and soft services, inc. contract catering delivery
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
Financial wellbeing programme and preferred rates on salary finance products
Aviva Digicare – Free annual healthcare check
Medicash – Discounted health cash plan providing cash back on a range of medical treatments including Dental, Optical and Consultant appointments for you and your family.
Pension scheme and Life Assurance
Employee Assistance Programme
Holiday purchase scheme
Sharebuy Scheme
Recognition awards including Be a Star peer recognition and Long Service Awards
Employee networks created and led by employees for employees
Exclusive Benefits & Wellbeing site (Perks at Work)
Entertainment, Health & Wellbeing and Travel discounts
Shopping discounts – Save up to 15% at high street and online stores by purchasing Shopping Cards
Vodafone discounts
On-going training & development and career pathways
Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!
Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience.
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