Vodacom Social Media Community Manager Job Summary:We are seeking a dedicated social media community manager consultant to join our team. As a community manager, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time. We craft social media communities for leading brands. Seeking a skilled Community Manager to drive engagement and connection. Join our dynamic team where work meets play, and learning is constant. Bring your flair and style to deliver exceptional results. As a Community Manager, you'll oversee social media channels (Facebook, Twitter, LinkedIn), manage editorial content, engage with the public, and monitor conversations. Your goal: ensure client needs are met through strategic community management and direct engagement. Duties and Responsibilities: Develop and implement content and community strategiesManage content implementation and community engagementFoster creativity and thought leadershipBuild internal and external relationshipsUnderstand client business and requirementsIdentify areas for team growth and improvementModerate social platforms and engage with communitiesMonitor industry trends and technologiesRespond to customer inquiries via online chat and messagingProvide product/service information and assistanceMaintain professionalism and excellent customer serviceDocument customer interactionsMeet/exceed performance targetsStay updated on product knowledge and company policies Requirements and Qualifications: Matric qualificationExcellent written communication skillsStrong problem-solving and logical thinkingComputer proficiency and chat/messaging platform familiarityMultitasking and adaptabilityCustomer-focused attitude (empathy, patience)Flexibility (evenings, weekends, holidays)Team player with strong interpersonal skillsRequired Skills & Experience:Excellent communication (written & verbal)Social media expertiseCommunity analysis and behavior understandingData analysis and insightsAttention to detailCreative thinkingOrganizational skillsAbility to work under pressureCross-functional team collaborationSports knowledgeSponsorship landscape experience Essential Traits:Fun-loving: enjoy work and playCourageous: bold and brave in innovative workLoyal: committed to company mission and colleaguesInspirational: teach and foster growthProactive: take initiative, seek opportunities Days & times of work: The operation is based in the Cape Town CBD and runs on a rotational schedule 07:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays.
