Company Description SGS is the world's leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 98,000 employees, SGS operates a network of over 2,650 offices and laboratories around the world.
Job Description The Site Manager is responsible for planning, organizing, leading and controlling the operation and functions of the Laboratory. This role supports the Mpumalanga Manager in meeting business objectives and ensuring compliance with the Company policies and business guidelines.
Plan, organize, lead and control the Laboratory Operations. Manage and monitor operational performance of the Laboratory Operations. Responsible for revenue and expense control of the Laboratory Operations, in line with operational budgets and business strategies. Set annual budget targets in collaboration with the Mpumalanga Manager. Responsible for pricing policies in conjunction with the Mpumalanga Area Manager. Ensure adequate manpower resources, equipment, and tools are available for total operational efficiency. Effectively manage and continuously improve the quality management system, and the implementation of any certifications and accreditation systems within the business lines. Control accounts receivable and DSO for the Laboratory Operations. Responsible for fleet management. Ensure effective implementation of SGS QHSE systems, as well as client-specific safety standards (e.g. ISO 17025 & NOSA). Provide liaison and technical support to all present and potential clients. Assist the Mpumalanga Manager with complaints and claim resolution. Assist the Mpumalanga Manager with technical and sales support as well as proposal coordination. Keep abreast of new trends, current developments, and relevant research. Attend all meetings as per client requirements. Maintain a minimum of 75% compliance with the Service Level Agreement. Perform any other reasonable task as assigned by the direct line manager. Conduct relevant monthly meetings with the Lab Supervisor, Senior Lab Technicians, Lab Technicians, and Operators. Conduct monthly service level agreement performance meetings with clients. Conduct quarterly client satisfaction surveys with all stakeholders. Qualifications Degree/Diploma in Chemistry/Metallurgy. Alternative Qualification: Grade 12 with Mathematics and Physical Science. Degree/Diploma in Business Administration is advantageous. TQMS qualification is advantageous. Additional Information Minimum of 3 years supervisory experience in a coal environment. Coal sampling, sample preparation, analysis, and coal beneficiation experience are essential. Experience in budgets, cost control, and evaluation of data and results.
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