Role OverviewThe Service Team is the engine room of the business and is made up of multiple teams which interact on a daily basis. The overall goal of the Service Team is to provide efficient and effective service delivery to clients. The Shipping & Compliance Coordinator's (SCC) overall goal is to understand and execute the compliance behind our distribution channels across all global regions while providing efficient and effective service delivery. The SCC plays a crucial role in enabling the movement of shipment orders from the moment they go-live until they are delivered.Overall ResponsibilitiesLiase with an international pool of clients that are importing networking equipment on a daily basisWork directly with our Global Network and managing relationships across our global networkEnsure customer satisfactionBecome an expert in the import and export compliance requirements of a specific region of the worldOperational Day-to-Day ResponsibilitiesEnd-to-End Shipment Coordination: "Run" a shipment from start to finish, balancing the needs of both suppliers and clients to facilitate documents, movement, and clearanceCommunicate with clients and suppliers, interpreting supplier messages and articulating shipment needs to clientsEmpowered Decision-Making: Take the lead on decisions to ensure the health of shipment orders as the best placed person to make a judgment callPressure Point Identification: Identify pressure points and raise them with the Lead SCC and Shipping ManagerNon-Operational Day-to-Day ResponsibilitiesFlag any out-of-process or new requirements for review, contributing to knowledge maintenance on the systemSKILL SET AND DESIRED COMPETENCIESExcellent knowledge and use of Microsoft Office Applications (i.e. Word, Excel, and Outlook)Excellent use of the English language, both written and verbalMaintain effective daily communication with relevant team membersOrganized and able to manage/co-ordinate all the elements of different high-value shipments throughout the shipment processAttention to detail with the ability to prioritize tasks effectivelyAbility to proactively identify problems in advance before a shipment becomes a pressure pointCreative problem-solving abilityIndependent-thinker and resourcefulEnergetic and enthusiasticGeneral business acumenQualifications And ExperienceUniversity Undergraduate Degree of any background, commerce-focus or LLB preferableHonours Degree advantageousWork experience advantageousStrong academic track record requiredDesired SkillsShipping & Compliance Coordinator
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