Main Purpose Of The PositionProvide effective supervision of team members in respect of policies, procedures and standards on product, administration, hygiene, maintenance, customer service, labour utilization and employee relations and relieve the Restaurant Manager (RM) when required to do so.Key ResponsibilitiesAssist Management in the achievement of CHAMPS (Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service) standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations.Manage shifts in accordance with Company policies and procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.Allocate responsibilities to each employee on shift and monitor performance accordingly.Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required.Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on all shifts under supervision.Report to the RGM/RM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.Assist the RGM/RM to implement restaurant training programmes for staff to enable them to maximise performance and realise their career potential.Support and demonstrate all company culture initiatives & principles acting as a role model and providing leadership as necessary.Drive culture in the restaurant by fostering and building engagement by adopting all Culture initiatives.Skills & CompetenciesLanguageExcellent command of the English language.Strong communication skills.NumericalStrong numeracy skills.Basic understanding of financial information.Computer literacyIntermediate MS Office skills (Teams, Excel, Word).Cognitive CompetenciesGuest OrientationCapacity to focus and achieve standards of service, which comply with the highest expectations of clients.CoachingCapacity to develop followers by providing them with clear and simple instructions, demonstrations and explanations and systematically exposing them to planned but increasingly challenging tasks.Delegate and follow-upThe capacity to delegate specific tasks, not to take control of all tasks, to implement follow up control actions and/or coaching actions where necessary.Excellence orientationCapacity to focus on and achieve standards of service which comply with the highest expectations of clients.Listening and feedbackTo listen and understand what has been heard clearly and objectively, provide positive helpful and productive feedback to the team.Accountability and dependabilityThe ability and capacity to take responsibility for own actions, others can rely on you, loyal and steadfast.People DevelopmentCapacity to appreciate people's development needs.Planning and organisingThe capacity to arrange the availability and allocation of resources the utilisation of control systems as well as the delegation and coordination of tasks and duties of individuals and groups. To plan, prioritise and systemise the action in line with required resources.CustomerDrives CUSTOMER MANIA by role modelling and teaching Team Members to compliance standards.Continuously advise and coach Team Members from delivering CUSTOMER MANIA.Demonstrates leadership by handling customer concerns on the spot using and by helping Team Members resolve customer concerns.Complete all Compliance evaluations and implement actions to ensure resolution of issues and drive consistent improvement.Demonstrates a sense of urgency that ensures customer satisfaction.Achieve required Compliance standards by ensuring that Team members are focused on exceeding customer expectations for CHAMPS (cleanliness, hospitality, accuracy, maintenance, product and speed of service).Minimum RequirementsThe ideal candidate will have the following background and competencies:Min Qualification RequiredGrade 12 or equivalent qualification.Basic RequirementsSupervisory level experience - minimum of 2 years; fast food industry will be an advantage.Must be able to work shifts, public holidays and weekends due to the nature of the industry.Reliable, honest and hardworking and MUST have contactable references.Valid South African ID.Clear criminal record.Must be contactable 24/7 by means of a reliable cell phone.Important NotesThis job profile is subject to change and/or be altered to be in line with the requirements of the position that may vary from time to time and the employee will be duly informed of such amendments and/or changes and/or alterations made.The employee may be required to perform duties from time to time that is not specified in the job profile, depending on the nature of work and requirements by the company.The job profile is linked to individual performance reviews and/or appraisals, competency assessments and development plans.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionOtherIndustriesRestaurants
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