Company DescriptionSGS is the world's leading inspection, verification, testing, and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 89,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.Job DescriptionThe Shift Leader: Palesa Laboratory is responsible for supervising the sampling, sample collection, sample preparation, analytical functions, and activities at the Palesa Laboratory. This includes ensuring timely sampling, sample collection, sample preparation, analysis of samples, data evaluation, and reporting of results to comply with contractually agreed turn-around-times. The role supports the Lab Supervisor: Palesa Laboratory to meet business objectives and ensure compliance with company policies and business guidelines.Supervise the sampling, sample collection, sample preparation, and analytical functions at the Palesa Laboratory.Ensure timely sampling, sample collection, sample preparation, analysis of samples, data evaluation, and reporting of results.Supervise the key performance indicators of the Lab Technicians and Operators.Measure the performance of individual Lab Technicians and Operators and manage accordingly.Manage time and attendance for Lab Technicians and Operators.Responsible for the learning and development of Lab Technicians and Operators.Ensure adequate manpower resources, equipment, and tools for operational efficiency.Maintain sampling, sample preparation, and laboratory equipment.Control and request ordering of consumables from the Lab Supervisor and maintain associated records and stock levels.Assist in maintaining human resources documentation for the shift.Assist the Lab Supervisor with revenue and expense control of Palesa Laboratory Operations.Assist with the management and continuous improvement of the quality management system.Implement SGS QHSE systems and client-specific safety standards (e.g., ISO 17025 & NOSA).Liaise and provide technical support to clients.Assist with complaints and claims resolution.Support technical and sales efforts.Stay updated on new trends, developments, and relevant research.Attend meetings as per client requirements.Conduct monthly meetings with Lab Technicians and Operators.Assist with preparations for monthly service level agreement performance meetings with clients.Assist with quarterly client satisfaction surveys with all stakeholders.QualificationsPreferably a Degree/Diploma in Metallurgy or Chemistry. Minimum Grade 12 with Mathematics and Physical Science.Additional InformationMinimum of 5 years laboratory experience, with supervisory experience essential. Experience in coal sampling, sample preparation, analysis, and coal beneficiation is essential. Evaluation of data and reporting of results is essential, along with cost control.Client liaison skills are essential, as well as good interpersonal and communication skills. Goal-oriented and problem-solving skills are also required.
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