Company DescriptionSGS is the world's leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 89,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.Job DescriptionThe Shift Leader: Palesa Laboratory is responsible for supervising the sampling, sample collection, sample preparation, analytical functions, and activities at the Palesa Laboratory, ensuring timely sampling, sample collection, sample preparation, analysis of samples, data evaluation, and reporting of results to comply with contractually agreed turn-around-times. This role supports the Lab Supervisor: Palesa Laboratory to meet business objectives and ensure compliance with company policies and business guidelines.Supervise the sampling, sample collection, sample preparation, analytical functions, and activities at the Palesa Laboratory.Ensure timely sampling, sample collection, sample preparation, analysis of samples, data evaluation, and reporting of results to comply with contractually agreed turn-around-times.Supervise key performance indicators of Lab Technicians and Operators.Measure the performance of individual Lab Technicians and Operators and manage accordingly.Manage time and attendance control of Lab Technicians and Operators.Responsible for the learning and development of Lab Technicians and Operators.Ensure adequate manpower resources, equipment, and tools are available for operational efficiency.Maintain sampling, sample preparation, and laboratory equipment.Control and request ordering of consumables from the Lab Supervisor and assist with maintaining associated records and stock levels.Assist in maintaining all human resources related documentation for the shift.Assist the Lab Supervisor with revenue and expense control of the Palesa Laboratory Operations, in line with operational budgets and business strategies.Assist with the management and continuous improvement of the quality management system and the implementation of certifications and accreditation systems within the business lines.Assist management in the effective implementation and maintenance of SGS QHSE systems, as well as client-specific safety standards (e.g., ISO 17025 & NOSA).Assist the Lab Supervisor with liaison and technical support to all present and potential clients.Assist the Lab Supervisor with complaints and claim resolution.Assist the Lab Supervisor with technical and sales support.Keep abreast of new trends, current developments, and relevant research.Attend all meetings as per client requirements.Perform any other reasonable tasks as assigned by the direct line manager.Conduct relevant monthly meetings with Lab Technicians and Operators.Assist the Lab Supervisor with preparation for monthly service level agreement performance meetings with clients.Assist the Lab Supervisor with quarterly client satisfaction surveys to be conducted with all stakeholders.QualificationsPreferably a Degree/Diploma in Metallurgy or Chemistry.Minimum Grade 12 with Mathematics and Physical Science.Additional InformationMinimum of 5 years laboratory experience, supervisory experience essential.Coal sampling, sample preparation, analysis, and coal beneficiation experience essential.Evaluation of data and reporting of results essential. Cost Control.Client Liaison Skills Are Essential.Good interpersonal and communication skills.Goal-oriented.Problem-solving skills.
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