Share Plans Administrator / Queries

To ensure ongoing maintenance and support to JIS Share Plan Client Liaison Officers, Team Leaders, Management, and clients.
Key Performance Areas: SYSTEMS ADMINISTRATIONUtilise the Share Plan Services (SPS) system to monitor client accounts and events, including dividends, vestings and adhoc client requests.Validating and understanding received instructions and ensuring instructions are executed correctly.Manage e-mail and phone call interactions and closure of requests through Outlook or Genesys.SUPPORT SERVICES:Assist in the collection, preparation and distribution of information required for management and client reporting.Completion of project work or work for other teams as required.Maintain records of all work performed and report daily statistics to management.Communicate and liaise with other departments, directing to correct departments to meet client's & participant's needs.Render backup for areas where assistance is required.COMPLIANCE:Maintain and improve quality results by adhering to standards and guidelines, recommending improved procedures.Operate within controls and procedures to ensure the integrity of the JIS.Identify and report risks or areas of concern to management within area of responsibility.Ensure compliance with all relevant regulations and procedures to prevent risks.CUSTOMER SERVICE:Maintain effective working relationships with clients, participants and internal support teams (both internal and external) towards rendering highest quality of services.Identify and solve problems whilst demonstrating a high level of integrity in line with JIS core values.COST CONTROL:Promote the effective and transparent use of financial and other resources.Explore opportunities to mitigate wasted time.Recommend process improvements to reduce cost and mitigate risks.TECHNICAL COMPETENCIES: PROFESSIONAL KNOWLEDGE & SKILLS Knowledge of Shareholders, Employee Share Plans and BEE Schemes.Computer Literacy.Proficiency in MS Outlook, Word, Excel & PowerPoint.Job Specifications: Qualifications: MatricDiplomaExperience: 1 – 3 years Registry / SPS experience in a Client Services environment.
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