Role Purpose:
To be part of a successful workshop or field service team that services, maintains and repairs contract or customer equipment to the highest levels of workmanship & quality and provides service excellence to all internal and external customers. To work always within the Company standing instructions and policies to ensure that servicing and repair costs are kept to the minimum and that customers are constantly delighted with the levels of service and machine uptime.
Experience and Minimum Requirements:
•Forklift technical qualification.
•Grade 12 qualification with Math's and Science forming part of the qualification.
•Valid driver's license
•Used to working to and achieving deadlines monthly basis
Duties and Responsibilities:
•To work within the company framework to consistently achieve above the Company KPIs with total professionalism and that both internal and external customers are delighted with the levels of service.
•To ensure that all new and used equipment are repaired/serviced and assembled to agreed standards of quality, on time and at the right cost.
•To handle all technical problems that arise in the field/workshops, to work directly with the various manufacturers to ensure that technical issues are resolved timeously.
•To carry out as instructed all field product improvements or updates as published by the various manufactures from time to time.
•To keep accurate time sheets and travel logs.
•Ensure all "JOBS" are posted received from the Service Controller on the Tom Tom once completed.
•To submit completed time sheets with Wip no's, travel logs and job cards daily via the Magnitude App/Manual process
•To identify any accident damage or abuse on any contract machine, obtain photos, diagnose the "root cause"
•To maintain a tidy, well-equipped van and toolbox and to present oneself to the customer as professionally as possible in appearance and conduct.
•To report any bad driving or abuse to a contract or customers machine to the Contract Manager and Customer and his immediate supervisor immediately.
•To comply with all customers OSHACT requirements when performing work on sites
•To be part of good people management ensuring that you have a formal balanced scorecard and that the required performance reviews are conducted twice a year.
•To maintain health and safety, environmental and company standards and policies.
•To follow the company code of conduct and policies.
•Ensure that risk management policies are always followed, and that company assets and personnel are adequately protected.
•To hand in all claims (overtime and Commission) and or standby forms to the Service Controller for processing no later than the 5th of each month.
•To ensure that all quote request forms are completed with part numbers and handed to the Controllers / Contract Managers for processing daily.
•To ensure that all load tests and or service stickers are updated and if a load test or service is due to inform the Contract Manager / Controller.
•To ensure that all battery voltages are recorded on the job cards
•To ensure that all attachments are recorded on the job cards with serial numbers and or if it is Cascade or Micron
•To ensure that the tyre wear percentage, fork ware percentage and chain wear percentage are recorded on the job card
•To ensure that photos get send to the Service Controller / Contract Mangers detailing load test dates stickers, last service done sticker and any abuse / driver negligence and or any issues that may result in customer abuse or jobs not completed.
•Ensure all parts received and returns on parts not used from the parts department, all relevant documentation is signed. All these documentation needs to be added to your job card when submitted.
•Ensure van stock is checked monthly to 100% accuracy.