Service Section Manager Global Grade 12

Key Output • Relationship building with external and internal customers • Proactively liaise with Principal to resolve problems and issues and build relationships going forward • Hold monthly meetings with key customers to discuss issues and problems and ensure a good relationship • Ensure all problems are dealt with as quickly as possible • Open relationships conducive to collaborative problem solving.
• Effective control of Work-in-Progress • Embedding quality standards of work that comply to ISO standards • Comply to dealer standards of Dealer requirements (SOR, CRCA, Contamination Control, Service KPI's) • Develop and grow the workforce to meet Company requirements.
• Develop process that make the section compliant with ISO standards and Company requirements • Ensure deadlines are met related to component delivery Qualification, Experience and Competencies • Qualified Artisan or Applicable Engineering Diploma / Degree or Qualified earthmoving equipment mechanic; • Minimum 3 years management experience in the customer interface • Minimum 3 years component rebuilding experience.
• Good knowledge of Earthmoving equipment and relevant industry • Good communication (written, verbal and presentation) skills • Effective negotiation skills • Ability to work independently, under pressure and meeting deadlines • Willing to travel as and when required • Show initiative by thinking creatively • High level of computer literacy (including relevant SAP) • Strong technical background from a mechanical engineering perspective • Experience in managing warranty process • Financials for non-financial managers • Exposure to business planning / budgeting processes • People management skills and experience • Sound business communication skills (Negotiation; Presentation, etc.)