Service Rep: Reporting

Structural InformationJob number: 10019958Job title: Service Rep: ReportingJob grade: OP1Group/ BU: CSBDivision: CSB OperationsSpan of control: 0Reports to: ManagementREM Functional Area: SupportCore DescriptionResponsible for first line development and maintenance of Web and Windows applications. Provide statistics reporting within Credit Management and Commercial Operations and professional support to internal and external customers to enable Telkom to meet its business requirements.Job ResponsibilitiesOUTPUT 1: Updated InformationReceive and analyze request for support/ project/ escalationsProcess informationValidate informationDocument resultsOUTPUT 2: Compiled ReportsReceive request/ identify need and analyzeCollect informationProcess informationGenerate reportValidate reportDistribute to relevant role playersEnsure qualityOUTPUT 3: Provided SupportReceive request from customerAnalyze customer dataSource logical information/dataLocate problem areaTake necessary action and/or recommend type of actionFollow-up if necessaryCore CompetenciesFUNCTIONAL KNOWLEDGE: Telkom Procedures; Computer Hardware; Telkom Policies; Systems; Computer SoftwareFunctional Skills: Analytical; Computer Applications; Problem Solving; Computer LiteracyEducation:NQF 4: Grade 12Experience:3 Years relevant experienceQualifications and Experience:Relevant certificates/ courses.Experience preferably customer operations-related.
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