Time left to apply: End Date: October 30, 2024 (6 days left to apply)Job requisition ID: R23781Job DescriptionTo provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests.Achieve the Net Income Return for the Business as defined in the Financial Performance Report of the BusinessEstablish, align and manage target and budget goals whilst ensuring effective control of costs for a range of projects to increase cost efficiencyDeliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutionsAchieve Retention by managing the service breakdown activities as listed in the Service Operations PlanResolve all customer queries efficiently, and within agreed timelines.Prepare business communication that is of a professional standardProvision of an efficient administration service through careful and timeous planning, reporting and updating of all related informationComply with governance in terms of legislative and audit requirementsFollow up with the applicable customer to ensure that the complaint was resolved to the customer's satisfactionManage own development to increase own competenciesJob DetailsTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.30/10/24All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.Introduce YourselfIntroduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match.Should you have any queries, please log it via MyQ.About UsServing retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career, especially if you want to change people's lives in an authentic, profound, and sustainable way.
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