Service Operations Centre (SOC) EngineerSea Point, Cape Town, South Africa | Posted on 29/08/2024Established in 2001, RSAWEB is South Africa's fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a wide array of technology solutions to businesses. We are obsessed about ensuring all our customers receive the best possible digital experience and exceptional customer service.Thousands of customers have given RSAWEB a 5-star rating, with an average rating of 4.7 out of 5 on Google – the best-rated ISP in South Africa.We are extremely proud of winning KFM's Best of the Cape Awards: Best ISP in 2021 & 2022 and being one of the fastest streaming ISPs on Netflix and a consistently top rated ISP on MyBroadband.These accolades are not for nothing, as we constantly strive to improve our products, services, and solutions to enhance each customer's experience. Having invested heavily in infrastructure, RSAWEB has built a strong presence in South Africa with Data Centres in Johannesburg and Cape Town.Specialisation fields:Cloud infrastructureMobile connectivity and data managementFibre-to-the-Home (FTTH)Fibre-to-the-Business (FTTB)At RSAWEB, we are passionate about using our creativity to provide innovative solutions and services that allow our customers to succeed in all areas of life. We believe that we are in the business of connecting customers and businesses with each other and a world of infinite possibility and opportunity, through technology.Our mission transcends our values through every customer, every interaction, every connection, every day.Our values:CreativityHumanityPassionResponsibilities:Email and telephone Enterprise customer support and service management within Enterprise SLA'sTriage and prioritisation of incidents, tickets and service requestsOutage management: Escalation and network notices and customer follow-upNOC monitoring and escalation: Outages and major incidentsMonitoring deployments, maintenance and auditsScheduling maintenance RSAWEB and partner providersHardware configuration: Mikrotik advantageousPBX extension management and deploymentVoIP phone configuration and managementVoIP - new services/cancellationsConsumer Service Desk L3 escalationsHardware configurationAnd any other reasonable taskRequirements5 years' experience working in an ISP technical call centre or NOC environmentExperience and knowledge of IPv4 addressing and subnettingExperience with DNSExperience with working with network monitoring systemsExperience configuring and troubleshooting Mikrotik routersExperience deploying, managing and supporting PABX/VoIP solutionsExperience configuring and supporting managed WiFi solutionsExperience working with Vmware, Linux/Windows servers advantageousBenefits:Reduced Gap Cover Rates (Turnberry Premier)Retirement Annuity Contribution (Allan Gray)Medical Insurance (Momentum - Health4Me)Discounted Internet ConnectivityFree Employee Wellness Programme (ICAS)Free barista prepared coffee and snacks from our in-house cafeExposure to latest industry technologies and standardsA work environment that rivals the very best!If you have not heard from us within 2 weeks of submitting your application, please consider your application as unsuccessful.
#J-18808-Ljbffr
