Commercial / Technical / Service Manager - Richards BayPosition for an experienced Service Manager for a Dealership in Richards Bay.Ideal candidate should have Commercial/ Trucks/ Technical Experience for this position.Please ensure you have the relevant qualifications and experience for this role!ResponsibilitiesControl resources at a level commensurate with profit requirements and enhanced customer relations.Maximise departmental profitability through the sale of labour and associated products to franchise and non-franchise customers.People management and supervision of staff, including performance management and discipline.Ensure the Service Department achieves budget objectives through weekly and monthly monitoring and control of accounts, operating controls, and composite figures.Ensure efficient operation of the Service Department through labour utilization, productivity, and sales.Ensure excellence in customer service.Maintain effective control of expenses through monthly examination of management accounts to ensure expenditure for the Service Department is in line with budgeted labour sales.Act as custodian of the Service Department.Be a cross-functional team player.Ensure adherence to the Franchise Agreement.Adhere to workshop policies and procedures.Comply with FIC and FAIMS policies.Take personal responsibility in complying with policy on ethical business conduct and behaviour and report any contraventions to senior management.Adhere to Occupational and Safety regulations.Experience & Qualification - NON NEGOTIABLEMatric.Qualified Diesel Technician.Relevant post-matric qualification in Management will be an advantage.A minimum of 10 years' relevant technical commercial vehicle industry experience is essential.A minimum of 5 years of relevant workshop management experience in the commercial vehicle industry.Valid, unendorsed driver's license and the ability to competently and legitimately drive.Fully computer literate.An effective understanding of financial principles, including budgeting and forecasting.An effective understanding of relevant technology and systems.An effective understanding of the Environmental and Occupational Health & Safety Acts.
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