Service Manager Job DescriptionThe key role of a Service Manager is to engage with clients in the initial stages of new requests for proposals (RFPs), to thoroughly complete compliance reviews and to ultimately develop a solution for the client, and provide them with a commercial proposal for their project.
The aim of this role is to ensure that clients ultimately use us for all of their shipping needs.Role Responsibilities:Bespoke quoting:Conducting compliance reviews on new requests, including working alongside Research and Development and external parties to investigate the compliance requirements for shipment requests.Project Management of the import of supplies for Global clinical trials.Co-ordinating with various internal support teams to ensure smooth and efficient service delivery.Flexibility and ability to present novel solutions and processes to meet a client's need.Comprehensive project handovers to service team once live or continued oversight.Customer Relationship Management:Liaising with an international pool of clients and developing the relationship with clients.Client calls to provide an overview of pre-compliance requirements.Working closely with clients to manage their key projects.Ensuring customer satisfaction.Exceptional escalations.Deal Conversion.Qualifications and Experience:Professional Qualification (CA or Lawyer).Strong academic track record.Desired Competencies:Analytical and strong with numbers.Ambitious, energetic, and enthusiastic.Personable and adaptable.Excellent use of the English language, both written and verbal.Attention to detail with the ability to prioritize tasks effectively.Creative problem-solving and research ability.General business acumen.Excellent knowledge and use of Microsoft Office Applications (i.e., Word, Excel, and Outlook).
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