It's time for your CAREER to take off We Want YOU! Looking for candidates that are willing to learn and grow in an industry that is essential to so many. Act Now! Your success is waiting for you! Our Business is growing rapidly and we are hiring top people to grow with us. Apply Now! When you woke up this morning did you look at the ceiling dreading the next cycle of the snooze alarm or did your feet hit the floor ready to take on the challenges of a new day? How you answer this question has as much to do with where you are going and the engagement you have with those that you work with. Air Solutions Heating, Cooling, Plumbing & Electrical knows it's the people that make the organization and carefully seeks to find candidates that have the desire to work as part of a team, constantly learn, and develop skills that will provide outcomes that are both financially and personally rewarding that result in peace of mind.
We are seeking a Service Manager where your attitude will determine your altitude. If you see problems as opportunities to become a hero, we will help you unlock the potential you hold inside. Before you start thinking this is too good to be true; doing the right thing and serving the client in a moral and ethical way is woven into the fabric of our business. Start the process and a conversation to make a transition that can alter your life.
To apply for: Service Manager at Air Solutions Heating, Cooling, Plumbing & Electrical Click Below
Position Purpose (Summary) The function of this position is to:
Monitor and implement Air Solutions Heating, Cooling, & Plumbing's processes and procedures. Provide weekly evaluations and reviews of the production and support staff that provides feedback on individual/Air Solutions Heating, Cooling, & Plumbing performances towards reaching their respective goals and KPIs. Provide individual Coaching as required to train individuals on best ways to use Air Solutions Heating, Cooling, & Plumbing's resources and selling systems to meet the customer's needs. Run weekly training meetings to cover: Sales practices KPI reviews Performance acknowledgements and awards New products Objection handling Sales contests Safety Concerns Products issues Manufacturer's Training Act as a mentor to encourage individual growth. Motivate and encourage staff throughout Air Solutions Heating, Cooling, & Plumbing. Correct/modify/create/eliminate processes and procedures that fail to add value to Air Solutions Heating, Cooling, & Plumbing's services or business results. Service Manager Responsibilities/Duties/Functions/Tasks Customer service orientation, both internal and external. Understand and properly use the pricing system in making recommendations. Determine customer satisfaction with follow ups on all installation/services sold. Must have a good working knowledge of our products and services being offered. This may require additional study and training both on and off site. Become knowledgeable of various municipalities' plan requirements, permit requirements and submittal processes. Continuously improve knowledge of construction in general, and in particular how Air Solutions Heating, Cooling, & Plumbing operates to benefit the customer. Communicate with Field Installation Supervisor throughout each project in order to assure proper, prompt completion of the job. Establish goals, KPIs, and objectives for: The business Self Service technicians/ Plumbers CSRs Measure and report on the goals, KPIs, and objectives. Hire and terminate staff for the roles supervised. Provide corrective action, feedback, accountability, and make termination decisions for individuals that do not meet the goals and expectations of the Company. Provide weekly Status updates to the owner. Regularly review and monitor progress against goals, and seek assistance as needed. Communicate effectively with associates, superiors, vendors and customers. Ask and obtain customer referrals and web recommendations. Possess superior interpersonal skills. Should be able to read and interpret blueprints and technical drawings and specifications. Must be able to accurately list/order materials and supplies. Must be able to work under time and budgetary constraints and pressures. Efficiently manage his/her time and schedules. Be computer literate to the extent necessary to fulfill this function. Should also be very familiar with the use of smart phones, text messaging, and email. Must be capable of understanding client needs, and favorably influence their decision. Constantly be learning through training from suppliers, trade shows, seminars, independent study, and other employees. Clean, neat, professional appearance. Work and drive safely and be able to recognize and avoid dangerous situations. Adaptable to changing work schedules as the business dictates. Participate in the on-call rotation for emergency, after-hours, weekend and holiday service requests. Other duties as assigned. To apply for: Service Manager at Air Solutions Heating, Cooling, Plumbing & Electrical Click Below
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