Service Desk Technician Mr Price Group

Job title : Service Desk Technician Mr Price Group
Job Location : KwaZulu-Natal, Durban

Deadline : January 05, 2025

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Job Description Are you an excellent communicator with great telephone and email etiquette? Do you have an affinity for troubleshooting computer and peripheral device problems? Do you have basic networking skills?  Then our Service desk position is a great first step into the IT field for you. 
Responsibilities Providing telephonic and email 1st line support and troubleshooting to all computer users at all Stores, within the Mr Price Group  Liaise with external service providers to escalate problems where required  Support our suppliers who use our software.  You will be required to work a maximum of 40 hours, over a maximum of 5 days per week including Saturdays and Sundays.  You would be required to work an 8-hour shift in line with the Service Desk operating hours.  Your own reliable transport is preferred. 
Qualifications Grade 12  IT diploma/ Certificate  At least 1 year in an IT or Helpdesk environment  The technical skills required are just a good general knowledge of computer hardware and software. Knowledge of our POS system would be a major advantage  Strong verbal and written communication skills  Excellent interpersonal and customer-facing skills Strong administration skills  Strong ability to work accurately with attention to detail  Familiarity with MS Office products  A high level of confidentiality 

Customer Service  jobs