Company Description:Sutherland is seeking a goal-oriented and strategic-thinking person to join us as Service Delivery Manager.
We are a group of driven and hard-working individuals.
If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description:Service Delivery Managers in this role get to:
Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.Ensure success: Coordinate with the implementation team for new account roll-outs.Build the company: Seek, develop, and maintain relationships with clients; sustain and grow business partnerships by offering proactive solutions.Manage the workforce: Project and oversee staffing.Define Sutherland's reputation: Effectively deal with client complaints and issues. Qualifications:Our most successful candidates will have: Bachelor's degree holder.Customer service experience; managerial experience in a contact center setting.10-15 years of experience, with 2-3 years of experience managing customer service operations.Proficiency in CRM systems.Strong analytical skills; able to interpret data, identify trends, and make suggestions for improvements.Ability to be proactive in developing trust and professional rapport with employees and team members; work as a team player.Ability to be customer-oriented in managing communications and issues.Persuasiveness in communicating and presenting the scope of Sutherland's products to industry prospects.Strong verbal and written communication skills; able to communicate in a clear, constructive, and professional manner. Additional Information:All your information will be kept confidential according to EEO guidelines.
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