Service Delivery Manager (Telecoms)

Location: GautengPosition: Service Delivery ManagerSalary: Market relatedOur client in the Telecommunications Industry is looking for a Service Delivery Manager.Position Overview:The SDM will be responsible for ensuring that all SLAs are met for our service and support contracts. The SDM must maintain communication with clients and prepare and present service reports.Key Responsibilities:Management of service delivery cycleManagement of service assurance cycleMonitor overall performance of services and timelines to deliverEnsure efficient handover process between sales, procurement, and financeEstablish long-term relationships with customers, driving customer loyaltyProactively look for ways to increase efficiency or save costsRelevant reporting on processesMinimum Requirements:Grade 12 - EssentialTelecoms industry experience - non-negotiable (at least 4 years)Solid understanding of Project Delivery cycleExceptional problem-solving skills and the ability to work well independently as well as collaborativelyGood verbal and written communication skillsEffective interpersonal and communication skillsAnalytical and strategic mindTo apply, send your CV and latest pay slip to ******: ATripleA Recruitment and TempsWebsite: www.aaaa.co.zaPosted: 2024-02-19
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