Service Delivery Manager

The Manager is responsible for managing the throughput; value added services and storage of product in the physical warehouse.
This includes all equipment, people, processes and the regulatory framework required to ensure all warehouse targets are met.
To deliver efficient and cost-effective functionality and sustained profitability of the business operation.
Perform other duties as and when requested by Department head and manager within own area of abilities and responsibilities.
Compulsory management of Stock Counts
Achieve all operational KPI's.Ensure operational stability and productivity of inbound, outbound, and other processes.Manage all operational staff and their development.Ensure proper housekeeping, safety inventory control.Update and maintain processes and work instructions.Ensure ongoing training for operational staff.Ensure continuous improvement targets are met.Control costs within budgetUnderstanding customer needs, building, and maintaining solid customer relationships To be successful in this role you will require the following: Demonstrated warehousing experience preferably in the Retail industry with minimum 5 years' experience.Proven Managerial Leadership skills.Risk Management skillsMinimum 5 years in warehousing/ Inventory managementDemonstrated supply chain management experience.Excellent written and oral communications skills.Strong analytical negotiation skillsShould also possess excellent computer skills, advanced analytical skills, presentation skills, and good people skills.Strong problem-solving ability teamed with the ability to delegate work.Capacity to manage and maintain an effective team environment.Good interpersonal skillsQualifications and Experience:
Minimum: Certificate in Logistics / Supply Chain or equivalent experience7~10 years' experience in a similar rolePharmaceutical Knowledge (advantageous)Good Knowledge on GWDP (Good Distribution and Wholesale Practices)Health and Safety (OSH Act)Good understanding of SAPC and SAHPRA GuidelinesERP SystemWMS SystemAdvanced MS office (Word, Excel and PowerPoint)