Service Delivery Manager

The Service Delivery Manager (SDM) for On Key Software Solutions is responsible for managing both the technical hosting environment and the product support desk, ensuring seamless service delivery, high availability, and client satisfaction.
This role requires a balanced focus on overseeing infrastructure stability, performance, and security, while also managing the support desk team to deliver prompt and effective customer support.
The SDM is the primary point of contact for escalations, leads incident management, and drives continuous improvement initiatives across hosting operations and customer support processes.
Collaboration with cross-functional teams, including DevOps, product, and customer success, is essential to optimize service performance, enhance customer experience, and support the company's growth.