Our Client a Global tech firm is seeking 8 Service Delivery Manager / Escalation Manager / Shift Lead to join their team in remotely on a Contract Basis. They offer stability, growth, attractive rates and a great working environment.The resources will support India and Mexico, Standard working hours are 08:00 17:00 local time of the work location of the respective.A-Shift (A) - S10600 - 1500 ISTB-Shift (B) - S21300 - 2200 IST**C-Shift (C) - S32130 - 0630 IST**MexicoG-Shift (G)08:00 17:00 MX TIMEResponsibilitiesOversee the planning and execution and delivery of network services, ensuring quality and adherences to service level agreement.Escalation management (serve as a primary POC for escalated network issues)Coordination and communication within and internal team .RMA tracking, incident and problem resolution.Reporting and documentation (technical and work volumes)ExperienceMinimum 10+ years relevant experience in a senior network engineer role, at least 5 years in data centre environmentsTechnical SkillsAbility to solve complex infrastructure issues, together with senior engineers of other technical domainsAbility to lead a team of other engineersAbility to ensure high quality of submitted change requests and associated implementations of complex changesImplementation including associated risk assessments and mitigation strategies.Working on monitoring/orchestrator toolsKnowledge of security aspects on systemsOther SkillsProfound ITIL knowledge, ability to guide/coach othersWorking via a standard ITSM toolsGood communication skills, Technical & Business English (spoken & written)Positive, proactive, and customer-focused attitudeAbility to learn quickly, willingness to comply with procedural guidelines