Job TitleService Delivery Manager - Capacity, Performance & Availability Management LocationAsda House Employment TypeFull time Contract TypePermanent Hours Per Week37.5 SalaryCompetitive salary plus benefits
CategoryIT Operations Closing Date2 September 2024"Everything about Asda" We are a values-led organisation. As such we encourage everyone to be open and honest. We work creatively and collaboratively, valuing everyone's input.
Our collaborative culture, the size of our business and our belief in the empowerment of the individual means opportunities at Asda are abundant.
We conduct £300m worth of transactions every week. Our website handles over 2 million transactions a month. We have more than 145,000 dedicated Asda colleagues ensuring that our customers are at the heart of everything we do.
"Everything you'll love" Hybrid and flexible working – everyone is looking for that work/life balance and Asda have it on point. Flexible working meaning you work where it works to meet both your needs and the business needs
Discretionary bonus – Rewarding you for your hard work and efforts
Company Pension Scheme matched to a limit – Looking forward to the future
Minimum 24 days annual leave per year plus 8 bank holidays – Making sure you take time for yourself and switch off
4 weekly pay – which means you get an extra payday a year
Digital GP and Wellbeing sessions – Asda genuinely cares so we create a culture where our people can perform at their best, the physical health and mental wellbeing of all our people is very important to us
Discount off your shopping at Asda and George - with extra discounts running throughout the year – really makes a difference, saving the colleagues an average of £700 a year
Career development and apprenticeship and graduate schemes - we want our colleagues to excel and grow with our business. (Link to grad scheme on Asda page)
Free city centre parking – you can also use it outside working hours
Plus, much more!
"Find your role" Works within Asda's Service Operations & Infrastructure Technology directorate,
reporting into the Head of Function and with accountability for the establishment,
operation and continual development of the assigned practices, working in true
partnership with the supplier and with a steadfast focus on business outcomes
and value delivery.
Leads the newly established Capacity & Availability Management practice and oversees provision by the strategic partner, driving the goal of proactively pre-empting and preventing downtime through effective automation and process integration. Works within the Operations Command & Control Centre and sets the bar for the introduction of best practice in line with tech-wide transformation goals.
The practice services Capacity, Performance and Availability needs across Technology, agreeing requirements and working with Asda and partner stakeholders across products, services, applications and platforms alike as part of Service Design and in BAU Service Operations. Works closely with the strategic partner to establish the service and define the operational standards, procedures and reporting to support performance, data integrity and compliance. Directs, governs and assures delivery of the outsourced services to the levels defined.
Expertise and experience working alongside and/or overseeing large strategic IT partners on an operational level is essential.
Contract Management
Deliver required outcomes by managing day-to-day relationships with contract service providers while working within an established contract management plan.Contract Requirements
Identify contract requirements and write specifications for a small portfolio or area of the business for existing contracts and/or new contracts.External Consultant or Contractor Engagement
Prepare briefings and information for external consultants or advisers to support the delivery of key projects and/or ad hoc services. Monitor and evaluate
outcomes and recommend remedial actions where necessary.Performance Management
Respond to personal objectives and use performance management systems to improve personal performance; or monitor the performance of the team, allocate work and review completion, take appropriate corrective action to ensure timeliness and quality, and contribute to formal individual performance management and appraisal."Let's find out about you" General Experience
Comprehensive expertise in the practices is required in both a strategic and tactical capacity together with a wider appreciation of Service Management methodology, process and tooling (using Service.Now) in line with ITIL/ISO best practice and insight into interaction and integrations across the Service Value Chain
Adaptive Mindset
Works with full competence to shift into and out of a mental mindsets associated with assessing the facts and circumstances of the current situation and/or environment and making the appropriate/innovative adjustments to thinking and work habits to thrive in any scenario. Typically works without supervision and may provide technical guidance.
Policy and Regulation
Works without supervision and provides technical guidance when required on interpreting and applying knowledge of regulations and policies in area of expertise.
Managerial Experience
Experience of planning and managing resources to deliver predetermined objectives as specified by more senior managers.
"Find your everything at Asda" - bringing brighter living within everyone's reach. We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join Asda. #LI-ES1
Work Where it Works
Our hybrid way of working gives you the choice to work where it works. This enables you to choose where you'll be the most effective. It offers a mix of working from home and in an office environment that works best for you and your team.
You will also get an excellent benefits package including; -
• Discretionary company bonus
• £5,700 company car or car allowance
• Company pension up to 7% matched
• 10% colleague discount, free parking and many additional rewards.
We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves.
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