Our client, a leading construction equipment supplier, is looking to appoint a Service Coordinator to join their team for a 3-month contract based in Pinetown, Durban.The main purpose of the role is to achieve effective customer experience by ensuring:All parts, consumables, and labour for vehicle repairs and maintenance are charged out to the correct customer, at accurate prices and quantities, and in addition providing regular customer feedback on the status of the vehicle while it is being attended to.RequirementsGrade 12 with MathematicsA diploma or course in office administration or a related qualification will be an advantage.A minimum of two years' experience in a vehicle workshop's administrative environment.Experience in workshop job costingExperience in Automate EvolveComputer literacy essentialExcel (intermediate)Duties & ResponsibilitiesEnsure customer satisfaction on all service and/or repair related issues through courteous and polite customer interaction.Provide customer feedback on vehicle repair/maintenance status.Apply workshop policies and procedures in the scope of work and ensure adherence.Manage a customer database with activity for billing and administrating job cards.Upsell parts and service and positively contribute to the profitability of the workshop.Accurately and effectively supply quotes.Effectively and accurately keep time of all workshop activities and accurately close job costing for each activity.Correctly and timeously open and close jobs, exercising strict Work in Progress (WIP) management.Submit wages weekly to payroll.Manage petty cash and timely banking of funds.Process credit notes required for parts sales and repairs for service and/or repair related contracts.Obtain credit note application with supporting documentation from the relevant salesperson.Review the credit note application and ensure it aligns with finance requirements for allowable credit note processing.Submit to delegated Finance Managers for approval.Process credit notes upon receipt of Finance Manager's approval.Perform weekly and monthly reconciliations on all credit notes processed to credit note approvals received from finance.File all processed credit notes with supporting approval documents for finance audits and external audits.Plan and book workshop scheduling.Update maintenance & service schedules.Daily update and manage the customer service centre.Daily update and manage all customer databases ensuring accurate customer history is reflected for service and maintenance activities.Liaise with suppliers regarding purchase requirements as deemed necessary.SkillsAdvanced Excel skills and good overall computer skills.Knowledge of DAF systems.Strong communication skills.Ability to work with people at different levels within the organisation.Problem-solving abilities.Must be able to work without supervision.Must be able to work under pressure.Bilingual capabilities.Team development skills.Desired SkillsCustomer CareAdminJob CardsDesired Work Experience2 to 5 yearsDesired Qualification LevelGrade 12 / Matric
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