Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert The purpose of this position is to provide support to the Relationship Management function and is responsiblefor delivering quality service to customers, who could either be internal or external to Santam (includingbrokers, customers, partners and suppliers). The successful incumbent will provide support to addresscustomer needs, concerns and issues.What will make you successful in this role?Prepare basic reports and statistics based on risk analysis.Communicate with internal stakeholders to provide information, feedback and follow through on queriesand/ or instructionsAddress unusual and non-standard customer issues including underwriting and commercial relatedqueries.Receive requests for and generation of quotationsTask related decision making within set policies and proceduresResearch to assist in addressing non-standard underwriting issuesUpdate RM reportsCreate client profiles for identified risksBuilding strong customer relationships and delivering customer-centric solutions.Qualification and ExperienceFAIS accreditation requiredRE 53 - 5 years Marine Insurance experienceKnowledge and SkillsFamiliar with Excel, Word, Intranet, Kit, Knowledge of Marine productsCore CompetenciesCultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCollaborates - Contributing independentlyBeing resilient - Contributing independentlyAbout The CompanySantam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified,expanding and transforming company and whilst based in South Africa, we are rapidly moving into a numberof emerging markets, both in Africa and Asia.Our success is rooted in our passion for our clients and everything we do is centered on our delivery ofInsurance Good and Proper. We're about people. People drive our business so it follows that we want torecruit the best people possible whether they work for us permanently or for a short time as temporaryemployees.At Santam we are committed to transformation and embracing diversity. This commitment is what drives us toachieve a diverse workplace with employment equity as a key goal to create an inclusive workforce,representative of the demographics of our society. In achieving our employment equity goals we givepreference to applicants from the designated groups in alignment with the Divisions Employment Equitytargets
#J-18808-Ljbffr
